Bilingual First Party Collections Representative - Spanish

Service Corporation International; Louisiana, Northern (MO, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International is seeking a Bilingual First Party Collections Representative (Spanish) in the US. The role focuses on contacting past due accounts, negotiating payments, and updating customer records across chat, email, and phone channels.

You will learn proprietary software and work toward consistent KPI achievement in a blended office and work-from-home schedule.

Qualifications

• Minimum education of a high school diploma or GED is required.
• Experience in a call center, accounts receivable, or collections is preferred.
• Ability to learn proprietary software quickly and accurately.

Responsibilities

• Respond to inbound first party past due accounts via multiple channels.
• Build rapport and negotiate payments to resolve delinquent balances.
• Update and verify customer contact information in the system.
• Accept payments through PCI compliant links and post them per procedures.
• Research payment issues and document outcomes in the database.
• Initiate outbound calls to discuss discrepancies or late postings.

Skills

Persuasive communication

Bilingual Spanish

Multi-channel support

Customer service

MS Office Outlook

Proactive problem solving

Education

High School Diploma or GED

Tools

Proprietary software

MS Office Outlook

Job description

## Bilingual First Party Collections Representative - SpanishApply: LA - Jefferson: Full time: Posted Yesterday: Req.161416Our associates celebrate lives. We celebrate our associates.As a persuasive communicator, contact first party past due accounts across multiple communication vehicles. Utilize technology to update customer accounts, post payments, and research customer discrepancies. Upon software and product proficiency as well as consistent key performance indicator achievement, a blended office and work from home schedule may be offered. Service Corporation International provides onsite training.**JOB RESPONSIBILITIES*** Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.* Accept payments through PCI compliant link. Verify and post payments according to procedures.* Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.* Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records.* May utilize skip tracing practices to identify and locate delinquent or defunct account holders.* Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.* Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.**Minimum Requirements**Education & Licenses* High School Diploma or GEDExperience* Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention* Experience with software and maintaining databases preferredKnowledge, Skills and Abilities* Technical ability to quickly learn and become proficient with proprietary software* Multi-tasking skill set to manage multiple conversations via chat, email and voice channels* Persuasive verbal communication, professional writing, and exceptional listening skills* Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.* Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management* Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated* Ability to build professional and trusting business relations* Proficient MS Office Outlook* Shifts available from 8am to 8 pm CSTPostal Code: 70121Category (Portal Searching): Finance and AccountingJob Location: US-LA - Jefferson