Hybrid Remote Case Management Analyst for IDES

KSA Integration, LLC; Falls Church (VA); Hybrid; USD 63,000 - 74,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA / FSA

PTO

Flexible work environment

401K match

Observes federal holidays

Tuition reimbursement

Job summary

KSA Integration, LLC in Falls Church, VA, seeks a Case Management Analyst to support the Defense Health Agency’s IDES/DES programs. This full-time, exempt role blends remote work with on-site collaboration and government meetings.

You will manage case processing workflows, ensure timely enrollment actions, and help maintain system rules while adhering to privacy and security standards.

Qualifications

• Bachelor's degree or 4 years of equivalent experience in case processing.
• 2+ years in case processing, records, or admin in military/VA/health settings.
• Must pass Tier 1 background check and CAC eligibility.
• Within 30 days, complete required DHA and privacy trainings (PII/PHI).
• Handles CUI/PHI only on a government-furnished laptop.

Responsibilities

• Complete case disenrollment and re-enrollment actions within one business day.
• Decide on deferment, re-enrollment, or new case actions and report on corrective actions.
• Monitor cases that exceed timeliness goals and flag compliance issues.
• Manage the IDES mailbox and assist system users.
• Draft the annual update to system business rules.

Skills

Attention to detail

Customer service

CAC eligibility

Education

Bachelor's degree or 4 years of equivalent experience in case processing

Job description

KSA Integration, LLC in Falls Church, VA, seeks a Case Management Analyst to support the Defense Health Agency’s IDES/DES programs. This full-time, exempt role blends remote work with on-site collaboration and government meetings.

You will manage case processing workflows, ensure timely enrollment actions, and help maintain system rules while adhering to privacy and security standards.