Case Management Analyst - Defense Health Agency (DHA)

KSA Integration; Virginia; Hybrid; USD 63,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision (82% company)

HSA / FSA

PTO

Flexible Work Environment

401K with Company Match

Holidays

Tuition Reimbursement

Career Development

Job summary

KSA Integration is hiring two Case Management Analysts to support the Defense Health Agency's Integrated Disability Evaluation System program. This administrative/data role focuses on case processing, eligibility, and compliance within a hybrid remote setup to be located near Falls Church, Virginia.

Candidates should have a Bachelor's degree or equivalent experience, plus 2+ years in military/VA health-related processing and the ability to pass a Tier 1 background check with CAC eligibility.

Qualifications

• Bachelor's degree or 4 years of equivalent experience in case processing or records work.
• 2+ years of case processing, records, or administrative experience in a military, VA, or health setting.
• Strong attention to detail and customer service.
• Must pass a Tier 1 background investigation and qualify for a CAC.
• Within 30 days of start, complete required DHA training including privacy training for PII/PHI.

Responsibilities

• Complete case disenrollment and re-enrollment actions within one business day of request.
• Decide on deferment, re-enrollment, or new case and report corrective actions.
• Monitor cases; flag timeliness issues and ensure compliance.
• Manage the IDES mailbox and assist system users.
• Draft the annual update to system business rules.

Skills

Attention to detail

Customer service

CAC eligibility

Background check

Education

Bachelor's degree or 4 years of equivalent experience

Job description

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor “Hire Vets” Platinum Medallion Award from 2021 to 2025.

Position Overview:

This position supports the Defense Health Agency (DHA) Disability Evaluation System (DES) Program Support contract as a Case Management Analyst. The Case Management Analyst supports case processing for the Integrated Disability Evaluation System (IDES) at the Defense Health Agency (DHA). This is an administrative and data role. It is not a clinical or nursing position. KSA is hiring two Case Management Analysts for this program.

Benefits

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type:

Full-time/Exempt

Location:

Hybrid remote. Candidates must live within commuting distance of Defense Health Headquarters in Falls Church, Virginia. Day-to-day work is remote, and all Government meetings are virtual.

Schedule:

Full-time. Available 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, except Federal holidays.

Anticipated Start Date:

Late November 2026, contingent upon contract award.

Position Responsibilities

• Complete case disenrollment and re-enrollment actions in the Department of Veterans Affairs (VA) Veterans Tracking Application (VTA) within one business day of request.
• Decide whether a case deferment, re-enrollment, or new case is the right action, and report on corrective actions taken.
• Monitor cases that exceed timeliness goals and flag compliance issues.
• Manage the IDES mailbox and help system users.
• Draft the annual update to system business rules.

Requirements

Position Requirements:

• Bachelor's degree, or 4 years of equivalent experience in case processing or records work, required.
• 2 or more years of case processing, records, or administrative experience in a military, VA, or health setting.
• Strong attention to detail and customer service.
• Must be able to pass a Tier 1 background investigation and qualify for a Common Access Card (CAC).
• Within 30 days of start, complete DHA contractor annual training, DHA telework training and agreement, and privacy training for Personally Identifiable Information (PII) and Protected Health Information (PHI).
• Handles Controlled Unclassified Information (CUI) and PHI only on a Government-furnished laptop.

Preferred Skills/Experience

• Experience with IDES, Medical Evaluation Board (MEB), or Physical Evaluation Board (PEB) processing.
• Experience with VTA.

United States of America:

$62,600 USD to $74,300 USD (depends on state requirements for wage transparency)

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

KSA Integration is an equal opportunity employer.

Salary Description

$62,600 to $74,300 per year