Hybrid/Remote Call Center Specialist — Member Support

Sound Credit Union; Tacoma (WA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Sound Credit Union in Tacoma is seeking a Call Center Representative to join our team. The role involves assisting members by phone with transactions, inquiries, and account details while building strong relationships and delivering exceptional service.

The position requires 1 year of customer service experience and a high school diploma or equivalent. The schedule is Mon-Fri 8:00 AM–6:00 PM with rotating Saturdays; after full training, there may be a combination of in-person and remote work

Qualifications

• One year experience in customer service required, preferably in a Call Center environment.
• High School Diploma or equivalent required.

Responsibilities

• Assist members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Skills

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Job description

Sound Credit Union in Tacoma is seeking a Call Center Representative to join our team. The role involves assisting members by phone with transactions, inquiries, and account details while building strong relationships and delivering exceptional service.

The position requires 1 year of customer service experience and a high school diploma or equivalent. The schedule is Mon-Fri 8:00 AM–6:00 PM with rotating Saturdays; after full training, there may be a combination of in-person and remote work