Hybrid Contact Center Agent I: Member Services

Verity Credit Union; Seattle (WA); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer match up to 6%

11 holidays + 3 floating holidays

PTO 20 days/year

Annual cash bonuses up to 1%

Profit-sharing 1% to 401k

Wellness subsidy

Transportation reimbursement

Education reimbursement

Job summary

Verity Credit Union is hiring a Contact Center Agent I for our Seattle, WA Headquarters location. This hybrid role focuses on delivering outstanding member experiences via phone, chat, email, and secure messages while educating members on digital services.

The position requires a high school diploma or GED and 1–2 years in financial services and customer service. Training and remote-work guidelines are part of the role, with opportunities for growth and benefits.

Qualifications

• Strong written and verbal communication skills across channels.
• Ability to work in a high-volume inbound contact center.
• Comfort with learning new systems and technology.
• Knowledge of Verity's products and services preferred.

Responsibilities

• Deliver exceptional member experiences via phone, chat, email, and secure messages.
• Provide basic technical support for Verity's digital services.
• Process online member requests: account maintenance, disputes, and wires.
• Educate members on alternative transaction methods and available products.
• Strive for first contact resolution and meet SLA metrics.
• Maintain up-to-date knowledge of Verity's policies and systems.
• Support remote work guidelines and participate in training.

Skills

Communication

Collaborative

Awareness

Managing Self

Analytical Thinking

Problem-Solving

Technical Proficiency

Member Centric

Adaptability

Detail Oriented

Time management

Education

High school diploma or GED

1-2 years experience with a financial institution

1-2 years of customer service experience

Tools

Microsoft Word

Excel

Outlook

10-key usage

Job description

Verity Credit Union is hiring a Contact Center Agent I for our Seattle, WA Headquarters location. This hybrid role focuses on delivering outstanding member experiences via phone, chat, email, and secure messages while educating members on digital services.

The position requires a high school diploma or GED and 1–2 years in financial services and customer service. Training and remote-work guidelines are part of the role, with opportunities for growth and benefits.