Hybrid Loss Management & Collections Specialist

Paycom - ATS; Tacoma (WA); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Hybrid schedule

401k match

Paid Time Off

Job summary

Sound Credit Union seeks an entry-level Loss Management Representative in Tacoma, WA. The role focuses on delinquent account recovery, negotiating payment plans, and maintaining detailed documentation to support collection efforts.

This position offers a hybrid schedule with Mon–Fri hours and rotating Saturdays. The ideal candidate has 2+ years in financial institutions and solid communication skills to support member relationships.

Qualifications

• 2+ years of experience in a financial institution is required.
• Account collection experience is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Contact members through various channels to resolve delinquent accounts, negotiate payment arrangements, and document collection efforts while preparing regular activity reports.
• Manage charged-off loan recovery processes, recommend charge-offs and legal actions, and handle bankruptcy accounts, including monitoring and reviewing assigned cases.
• Administer insurance follow-ups, respond to credit bureau disputes, and ensure high member satisfaction.

Skills

Delinquency collections

Customer communication

Negotiation

Documentation

Education

High School Diploma or equivalent

Job description

Sound Credit Union seeks an entry-level Loss Management Representative in Tacoma, WA. The role focuses on delinquent account recovery, negotiating payment plans, and maintaining detailed documentation to support collection efforts.

This position offers a hybrid schedule with Mon–Fri hours and rotating Saturdays. The ideal candidate has 2+ years in financial institutions and solid communication skills to support member relationships.