Call Center Representative - Contract

Sound Credit Union; Tacoma (WA); On-site; USD 45,000 - 55,000; Full time

Job summary

Sound Credit Union in Tacoma is seeking a Call Center Representative to join our team. The role involves assisting members by phone with transactions, inquiries, and account details while building strong relationships and delivering exceptional service.

The position requires 1 year of customer service experience and a high school diploma or equivalent. The schedule is Mon-Fri 8:00 AM–6:00 PM with rotating Saturdays; after full training, there may be a combination of in-person and remote work

Qualifications

• One year experience in customer service required, preferably in a Call Center environment.
• High School Diploma or equivalent required.

Responsibilities

• Assist members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Skills

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Job description

Description

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

Your Compensation:

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00, depending on previous experience and education. The full salary range is $21.50 - $26.50.

Why Work with Us:

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career's page!

What You'll Do:

Responsibilities:

• As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements:

• One year experience in customer service required, preferably in a Call Center environment.
• High School Diploma or equivalent required.

In addition:

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization not available.

Our Hours:

To best serve our members, this position requires a schedule of Monday - Friday with shifts between 8:00 AM - 6:00 PM, with rotating Saturdays from 9:00 AM - 1:00 PM, affording a day off during the week.

In your role, you may have the ability to combine in-person and remote work once fully trained. This position is based out of our Tacoma Call Center location.

Contract Duration:

This is expected to be a 6-month contract role.

About Sound Credit Union...

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.

The Future is in Our Hands...

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.