Member Service Call Center Associate - Hybrid/Remote

Sound Credit Union; Lynnwood (WA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Sound Credit Union in Washington is seeking a Call Center Representative to join our team. You will be the first point of contact for members, handling phone inquiries, performing financial transactions, and delivering exceptional service while building trusted relationships.

This 6‑month contract role offers a weekday schedule with occasional Saturdays, potential for combining in‑person and remote work after training, and opportunities for growth in our progressive Call Center model.

Qualifications

• One year of customer service experience required, preferably in a call center environment.
• High School Diploma or equivalent required.

Responsibilities

• Assist members by phone with financial transactions and provide account status details.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Sound Credit Union in Washington is seeking a Call Center Representative to join our team. You will be the first point of contact for members, handling phone inquiries, performing financial transactions, and delivering exceptional service while building trusted relationships.

This 6‑month contract role offers a weekday schedule with occasional Saturdays, potential for combining in‑person and remote work after training, and opportunities for growth in our progressive Call Center model.