Hybrid Release Management Analyst

Delta Dental of California; San Francisco (CA); Hybrid; USD 81,265 - 176,073; Full time

Benefits offered by this job

Competitive base and incentive pay

401(k) with robust matching

Dental and vision benefits

Paid holidays and birthday off

Tuition reimbursement

Job summary

Delta Dental of California is seeking a Process Analyst - Release Management to support the development, execution, and continuous improvement of release processes across technology teams. You will coordinate planning, deployment, and governance to ensure controlled, repeatable releases.

The ideal candidate has strong analytical skills, experience in IT operations and DevOps, and a track record of collaborating with Engineering, QA, Product, and Security to minimize risk and improve deployment

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 2+ years of professional experience supporting software release management, release engineering, release deployment, DevOps operations, or related technology functions in a multi-application environment.
• Experience coordinating and executing software releases across multiple applications, platforms, and technology teams.
• Experience with software release management, release deployment, change management, and CI/CD practices.
• Experience supporting application and infrastructure deployment activities in enterprise environments.
• Familiarity with ITIL/ITSM release management and change management disciplines.

Responsibilities

• Coordinate and support release planning, scheduling, and deployment activities across multiple technology teams.
• Maintain release calendars and assist in managing release dependencies and conflicts.
• Monitor release readiness by tracking approvals, testing completion, implementation plans, and rollback procedures.
• Support release execution activities and assist in resolving process-related issues during release events.
• Ensure release documentation is complete, accurate, and maintained according to organizational standards.
• Creates and/or maintains process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services
• Collects and documents business requirements for policy and process improvement, including automation efforts
• Conducts maturity assessments against the policy/process activities to highlight areas of improvement or concerns
• Updates and manages standards for multiple processes, to include identification of interdependencies between defined processes desired
• Establishes and supports controls and procedures to review, assess and prioritize these requirements for incorporation into tool and process designs.
• Extracts reports and provides a high-level analysis of data for review in alignment with supporting ITSM-defined metrics
• Reviews information and trends to ensure the output of processes is achieving the desired results and the corresponding services are meeting agreed upon service levels.
• Identifies and assesses issues and risks and bring inconsistencies and problems to the attention of management
• Partner with Engineering, DevOps, Infrastructure, QA, Product Management, and Business teams to facilitate successful releases.
• Participate in release planning meetings and communicate release schedules, dependencies, and status updates.
• Work with Change Management teams to ensure releases comply with organizational governance and approval processes.
• Provide guidance to project teams regarding Release Management procedures and best practices.

Skills

Team collaboration

Stakeholder management

SDLC methodologies

Documentation

Process improvement

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

GitHub

GitHub Actions

GitHub Copilot

Rundeck

Datadog

Jira

Confluence

WebLogic

Docker

Azure Cloud

Job description

Delta Dental of California is seeking a Process Analyst - Release Management to support the development, execution, and continuous improvement of release processes across technology teams. You will coordinate planning, deployment, and governance to ensure controlled, repeatable releases.

The ideal candidate has strong analytical skills, experience in IT operations and DevOps, and a track record of collaborating with Engineering, QA, Product, and Security to minimize risk and improve deployment