Hybrid Records Specialist: Student Records & Registration

University of Washington; Seattle (WA); On-site; USD 45,000 - 56,000; Full time

Job summary

University of Washington in Seattle is seeking a Records Specialist to advise students, staff, and the public on registration and academic records. You will maintain undergraduate, graduate, and professional records and assist with registration policies, deadlines, SAP, and FERPA compliance.

The role involves both in-person and online service, handling registrations, transcript requests, and degree verification while navigating UW systems such as MyUW and the UW Student Database.

Qualifications

• High school diploma or equivalent.
• Two years of clerical experience.
• Ability to comply with FERPA and privacy policies.
• Strong customer service and communication skills.
• Attention to confidentiality and detail.

Responsibilities

• Respond to registrar tickets within 24–48 business hours.
• Process registration transactions using UW systems and update records.
• Daily grade auditing and support for diploma/transcript processes.
• Provide in-person and Zoom-based customer service.
• Support enrollment data, degree verification, and transcript orders.

Skills

Customer service

Interpersonal skills

Conflict resolution

Confidentiality

Organizational skills

Detail orientation

Communication

Time management

Education

High school diploma or equivalent

Tools

MyUW

UW Student Database

National Student Clearinghouse

Job description

University of Washington in Seattle is seeking a Records Specialist to advise students, staff, and the public on registration and academic records. You will maintain undergraduate, graduate, and professional records and assist with registration policies, deadlines, SAP, and FERPA compliance.

The role involves both in-person and online service, handling registrations, transcript requests, and degree verification while navigating UW systems such as MyUW and the UW Student Database.