Registration Specialist at Seattle Colleges District

Wayne State University; Seattle (WA); Hybrid; USD 47,280 - 61,512; Full time

Benefits offered by this job

Great Medical, Dental, and Retirement plans

Paid Sick and Vacation Leave

Tuition Waivers

PEBB Wellness Plan

Washington State Employee Assistance Programs (EAP)

Job summary

A prominent educational institution in Seattle is seeking a full-time Registration Specialist to coordinate the registration process and assist students. The role involves customer service, process monitoring, and data management, requiring excellent communication and organizational skills. Candidates should have an Associate's Degree or equivalent experience. The position offers a hybrid work schedule, competitive salary, and additional perks like medical benefits and tuition waivers.

Qualifications

• 2 or more years of relevant education or experience.
• Demonstrated ability to interpret detailed information and troubleshoot issues.
• Experience working effectively with diverse backgrounds.

Responsibilities

• Coordinate and monitor registration service delivery processes.
• Provide guidance to students and staff on registration procedures.
• Process various batch registrations and apply tuition waivers.

Skills

Customer service

Problem solving

Organizational skills

Communication skills

Data analysis

Ability to work under pressure

Education

Associate's Degree or equivalent

Tools

Microsoft Office

Student database systems

Job description

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Seattle Central College is looking to hire a Registration Specialist (Program Specialist 2) in Registration and Records.

Salary Range for this position is $47,280.00 to $61,512 annually (depending on experience).

Opportunity is open until filled, first review of materials will begin January 26th, 2026.

Position Summary

Under the supervision of the Assistant Registrar, the Registration Specialist will be responsible for leading process and project work regarding student data in the registration system, including offering expert feedback and guidance to students regarding process and procedures, and act as a lead over the assigned area of expertise. This position acts as a liaison for registration and works closely with other division/staff. This position works as part of a collaborative team to support over-the-counter, telephone, email, and online registration service to students and the general public regarding registration policies and procedures. This position serves as resource to the greater college community and the administrative team.

This position is full-time, working 40 hours per week, Monday through Friday, primarily 8:00am-4:30pm.

This position works a hybrid schedule of both remote and on-site work.

This position is governed by a collective bargaining agreement with representation by WFSE.

About Us

We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle College and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

• Great Medical, Dental, and Retirement plans
• Paid Sick and Vacation Leave
• Tuition Waivers
• PEBB Wellness Plan
• Washington State Employee Assistance Programs (EAP)

Seattle Colleges staff and faculty also enjoy professional development opportunities and enrichment experiences in areas of their choice, including committee, workgroup, and affinity group opportunities.

Application Procedures

• Attached cover letter addressing how your background intersects with the job

Required application materials must be completed and submitted online

Notice to Applicants:
Please note that Seattle Colleges has moved to holding interviews virtually using video conference options such as Zoom or Teams. As such, if you are selected for an interview, please be prepared to hold your interview virtually.

Applicants must be currently authorized to work in the United States on a regular basis. The employer will not sponsor applicants for work visas.

Seattle Colleges is unable to extend post-completion optional practical training (OPT) to F-1 students who receive STEM degrees.

What you will be working on:

General

• Within the assigned scope of work, coordinate and monitor all aspects of the service delivery in conjunction with the applicable registration and records processes.
• Monitor service outcomes for students and campus partners, ensuring departmental goals are met, troubleshooting problems that arise, and raising problems to management when required.

Customer Service

• Provide complex guidance and assistance to students and staff when interpreting specific College processes and procedures and governmental regulations unique to the functions of Registration and Records.
• Analyze any problems and provide outcomes, solutions, and/or recommend alternative courses of action to complete the Registration process.
• Review and analyze documents and system data for accuracy specific to policies and procedures while assisting students and campus partners to meet their service needs.
• Present information through the use of one-on-one service and collateral directed towards a variety of student and campus partners.
• Serve as primary contact for Registration and Records customer service providing information about registration-related questions and entanglements and tuition/fees in person, on the telephone, and by e‑mail.
• Create a resource rich, welcoming space for students, ensuring those who may be new to a college environment are included in our community.
• As assigned, maintain the registration phone tree message ensuring accurate information for all stakeholders.
• Provide service to Seattle Central's satellite campus students and campus partners.

Registration

• Responsible for processing various batch registrations for cohort instructional programs
• Responsible for applying tuition waivers in alignment with policy and procedures.
• Register students and input/update student's information in student database.
• Work with various Student Services departments to ensure accurate program plan data on student records.
• Process student verification requests (online and paper) within 48 hours and forms returned to the appropriate agencies or students in a timely manner.
• As assigned, coordinate and process the No-Show Drop requests from faculty and division.

Development

• Participate in development opportunities and college efforts that develop skills and commitment to student success, especially historically underserved students of color.
• Carry out work collaboratively in ways that prioritize the needs of students.
• Maintain expertise and up-to-date knowledge of all college processes and procedures and governmental regulations for Registration and Records so the department can plan and react positively to regulation and guidance changes.
• Recommend internal controls and quality assurance procedures for the departmental interested parties (students, instruction, administration, etc.).
• As required, attend meetings as a representative of Registration and Records pertaining to Student Services and the management of data in the student database.

This description is not intended to cover every aspect of this job, we are a team that works together to meet the needs of those we serve, and every member of the team is expected to contribute, even beyond the specific responsibilities listed in this posting.

What you bring as a candidate:

• Associate's Degree OR 2 or more years of relevant education, training, and experience that indicates successful performance of the essential functions of the position
• Demonstrated administrative customer service serving new customers
• Demonstrated ability to interpret detailed information, troubleshoot and problem solve academic and systems issues
• Demonstrated excellent organizational skill and detail orientation
• Demonstrated experience with student database systems and Microsoft Office suite
• Must have the ability to work effectively under pressure
• Excellent verbal, listening, and written communication skills
• Must have the ability to establish and maintain effective working relationships
• Demonstrated experience working effectively with persons from diverse backgrounds, such as racial, ethnic, religious, gender, sexual orientation, socio‑economic, and diverse physical and learning disabilities
• Demonstrated ability to manage and prioritize competing tasks; complete high volume workloads and work independently

Physical Demands and Disability Accommodation

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact Human Resources.

OFFICE SETTING:

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment, receive and interpret data, and prepare various materials
• Ability to exchange information with supervisor, lead, co‑workers, and students
• Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion
• Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settings

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, hair texture or protective hairstyles, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, gender expression, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of "bullying" behaviors, including "cyber bullying."

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required.