Hybrid Records & Enrollment Technician I

National-University; San Diego (CA); Hybrid; USD 28,000 - 32,000; Full time

Job summary

National University is seeking an Office of the Registrar and Student Records professional to manage daily document processing, transcript requests, and enrollment verification while ensuring FERPA compliance. You will update student records, verify documents, and support faculty with rosters and grade postings.

The role requires organization, attention to detail, and strong communication, with daily interactions across students, staff, and departments.

Qualifications

• Associate’s degree or equivalent relevant experience preferred.
• Minimum one year of experience in an office environment.
• Good understanding of file management.
• Experience with document scanning and management and student information systems preferred.

Responsibilities

• Process and maintain student records and enrollment documents.
• Verify authenticity of transcripts and route to OnBase for processing.
• Update the student information system with status information.
• Communicate with students and staff regarding transcript orders and enrollment status.
• Enforce FERPA policies and university procedures.
• Maintain grade and attendance rosters and support faculty in timely grade posting.
• Handle inquiries via phone and email regarding enrollment documents and transcript requests.

Skills

Organization

Attention to detail

Communication

Deadline-driven

Education

Associate’s degree

Tools

Hyland OnBase

Hyland Brainware

Oracle CRM RightNow

Salesforce

SOAR PeopleSoft

Anthology

Job description

National University is seeking an Office of the Registrar and Student Records professional to manage daily document processing, transcript requests, and enrollment verification while ensuring FERPA compliance. You will update student records, verify documents, and support faculty with rosters and grade postings.

The role requires organization, attention to detail, and strong communication, with daily interactions across students, staff, and departments.