Hybrid Quality Improvement Leader - Data-Driven Programs

Bryn Mawr College; Philadelphia (Philadelphia County); Hybrid; GBP 65,000 - 77,000; Full time

Benefits offered by this job

Medical, prescription drug, vision, &d

Flexible spending plan

EAP, life insurance, short- and long‑t

Pre-tax commuting and parking

403(b) retirement plan with employer

Annual paid time off

Job summary

Philadelphia Corporation for Aging (PCA) is seeking a Quality Improvement Manager to lead PCA’s organization-wide quality improvement strategy and supervise a team of analysts. The role emphasizes data evaluation, program compliance, and operational performance to improve services for older adults and people with disabilities.

You will partner with program leadership, develop dashboards, conduct audits, and present concise recommendations to senior leadership.

Qualifications

• Bachelor’s degree required; master’s degree preferred in business administration, public health, public administration, social work, data analytics, or related field.
• At least five (5) years of progressively responsible experience in quality improvement, performance measurement, program evaluation, data analysis, or related work.
• Experience supervising, developing, and leading a team with results across multiple projects.
• Strong knowledge of statistical concepts, data-quality assessment, sampling, trend analysis, and performance measurement.
• Experience developing analytical approaches and tools to analyze raw data and map business processes.
• Experience with process mapping and root-cause analysis.
• Proficiency in business intelligence, statistical analysis, and data-visualization tools including Power BI.
• Ability to synthesize analytical findings into concise reports for senior leadership.
• Experience in aging services, disability services, healthcare, or human services preferred.
• Lean or Six Sigma training preferred.

Responsibilities

• Manage a team of quality improvement analysts with leadership and collaboration to drive efficiency and impactful results.
• Partner with staff to assess analytics needs and develop data systems and architecture.
• Review raw data and workflows to determine data quality and analytical requirements; identify gaps and inefficiencies.
• Develop dashboards and methods to monitor quality measures, compliance indicators, and performance trends.
• Direct risk-based audits of program data and monitor corrective actions.
• Communicate audit findings and recommendations to management and drive action.
• Map and assess operational processes; apply root-cause analysis tools; recommend improvements.
• Develop metrics and analytical tools measuring service quality and efficiency.
• Prepare executive summaries on implementation status and program outcomes.
• Lead projects and other duties as assigned.

Skills

Leadership

Data analysis

Power BI

Lean Six Sigma

Process improvement

Project management

Statistical concepts

Root cause analysis

Team supervision

Aging services

Communication

Education

Bachelor’s degree

Master’s degree preferred

Tools

Power BI

Data visualization tools

Job description

Philadelphia Corporation for Aging (PCA) is seeking a Quality Improvement Manager to lead PCA’s organization-wide quality improvement strategy and supervise a team of analysts. The role emphasizes data evaluation, program compliance, and operational performance to improve services for older adults and people with disabilities.

You will partner with program leadership, develop dashboards, conduct audits, and present concise recommendations to senior leadership.