Hybrid Quality Improvement Manager - Aging Services Impact

Philadelphia Corporation for Aging; Philadelphia (Philadelphia County); Hybrid; USD 86,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Flexible spending plan

EAP

Disability insurance

403(b) retirement plan

Paid time off

Job summary

Philadelphia Corporation for Aging seeks a Quality Improvement Manager to lead PCA’s organization-wide quality improvement strategy and supervise a team of analysts. You will drive data-driven decisions, optimize programs, and ensure compliance and enhanced service outcomes across aging services and related operations.

The role reports to the Director of Planning in the Planning Department and requires strong leadership, analytical, and communication skills to influence senior leadership and

Qualifications

• Bachelor’s degree required; master’s degree in business administration, public health, public administration, social work, data analytics, or a related field preferred.
• At least five (5) years of progressively responsible experience leading continuous quality improvement, performance measurement, program evaluation, data analysis, process improvement, or related work.
• Demonstrated experience supervising, developing, and leading a team, including setting priorities, coaching staff, evaluating performance, and delivering results across multiple projects.
• Strong knowledge of statistical concepts, data-quality assessment, sampling, trend analysis, performance measurement, and applied research methodologies.
• Experience developing analytical approaches selecting fit-for-purpose tools to prepare and analyze raw data, map and evaluate business processes, identify inefficiencies and root causes, establish baselines and performance measures, monitor progress, inform business decisions and organizational strategy, and recommend operational improvements.
• Experience with process mapping, root cause analysis, or comparable continuous improvement methodologies.
• Demonstrated proficiency in evaluating, selecting, and using business intelligence, statistical analysis, data-visualization, and process-analysis tools, including Power BI or comparable analytical software.

Responsibilities

• Manage a team of quality improvement analysts, providing supervision, support, technical guidance, leadership, and collaboration to drive efficiency and impactful results for the organization.
• Partner with key staff to assess analytical and reporting needs and develop, evaluate, and recommend appropriate data, technology and system architecture, including tools for analyzing raw data and operational processes, identifying inefficiencies, monitoring progress, and measuring improvement.
• Review the agency’s raw data, data-collection methods, and related workflows to determine data quality and analytical requirements; identify patterns, gaps, and inefficiencies; and support in-depth research, reporting, compliance, and continuous improvement.
• Oversee the development and use of appropriate tools, dashboards, and analytical methods to monitor quality measures, compliance indicators, implementation progress, and performance trends across PCA programs.
• Direct risk-based audits of PCA program data using standardized instruments to assess the accuracy, completeness, and timeliness of activities, documentation, and billing; document findings; and monitor corrective actions through completion.
• Communicate audit findings and actionable recommendations to appropriate staff and stakeholders and collaborate with PCA management to implement process changes, strengthen training, address performance issues, and evaluate whether corrective actions produce the intended results.
• In collaboration with PCA management, map and assess operational processes; select and apply appropriate process-analysis and root-cause-analysis tools; identify gaps, bottlenecks, redundancies, and other inefficiencies; recommend prioritized improvements; and support implementation and evaluation of approved changes.
• Assist and collaborate with key staff and partners to research, develop, validate, and recommend well-designed, effective and widely accepted metrics and analytical tools that measure service quality, operating system efficiency, and progress toward improvement goals, ensuring alignment with local, regional and national standards.
• Prepare and present accurate and timely summaries for executive management that provide consolidated, clear, and concise assessments of implementation status and program outcomes.
• Lead and manage related PCA projects and initiatives.
• Other duties as assigned.

Skills

Quality improvement

Team supervision

Data analysis

Statistical concepts

Process mapping

Lean or Six Sigma

Education

Bachelor's degree

Master's degree (preferred)

Tools

Power BI

BI tools

Job description

Philadelphia Corporation for Aging seeks a Quality Improvement Manager to lead PCA’s organization-wide quality improvement strategy and supervise a team of analysts. You will drive data-driven decisions, optimize programs, and ensure compliance and enhanced service outcomes across aging services and related operations.

The role reports to the Director of Planning in the Planning Department and requires strong leadership, analytical, and communication skills to influence senior leadership and