Data Quality & Performance Leader

Philadelphia Works, Inc.; Philadelphia (Philadelphia County); On-site; USD 95,000 - 125,000; Full time

Job summary

Philadelphia Works, Inc. seeks a Manager, Data Quality and Performance to lead compliance, quality assurance, performance monitoring, and continuous improvement across PhilaWorks contracted programs.

This position supervises a team of analysts and specialists and partners with internal departments and providers to resolve issues. This role uses data performance analysis to identify risks, enhance data quality, and ensure adherence to federal, state, and local requirements, aligning work with

Qualifications

• Bachelor’s degree in a relevant field with at least 3 years of progressive experience in program compliance, operational excellence, and performance management.
• Experience overseeing external monitoring events and corrective action plans.
• Strong written and verbal communication, analytical, and interpersonal skills.

Responsibilities

• Oversee development and implementation of internal monitoring and QA frameworks for contracted programs, including desk audits and data validation.
• Manage external monitoring events from pre-audit checks to state and federal validation cycles.
• Lead SOPs and workflows to support consistent operations and audit readiness.
• Monitor compliance with workforce development requirements such as WIOA and EARN.
• Drive continuous improvement to strengthen processes, data collection, and reporting across funding streams.
• Coordinate post-audit analyses and submission of Corrective Action Plans and quarterly narratives to external agencies.

Skills

Workforce development

External monitoring

Data quality

Performance management

Leadership

Communication

Training

Education

Bachelor’s degree in Business Analytics/Information Systems/Business Administration or related field

Tools

SAP Web Intelligence

Salesforce

Power BI

Job description

Philadelphia Works, Inc. seeks a Manager, Data Quality and Performance to lead compliance, quality assurance, performance monitoring, and continuous improvement across PhilaWorks contracted programs.

This position supervises a team of analysts and specialists and partners with internal departments and providers to resolve issues. This role uses data performance analysis to identify risks, enhance data quality, and ensure adherence to federal, state, and local requirements, aligning work with