Data Quality & Performance Leader

Philadelphia Works Inc; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Philadelphia Works seeks a Manager, Data Quality and Performance to lead compliance, quality assurance, and performance monitoring for its contracted programs. You will supervise analysts, drive continuous improvement, and coordinate audits to resolve issues effectively.

The role partners with internal departments and providers to mitigate risks, enhance data quality, and ensure compliance with federal, state, and local requirements to meet program goals.

Qualifications

• Bachelor’s degree required with relevant progressive experience in program compliance, operations excellence, and performance management.
• Experience coordinating internal and external audits and developing corrective action plans (CAPs).
• Strong analytical, communication, and stakeholder-management skills.
• Experience in workforce development and managing multicenter programs is a plus.

Responsibilities

• Oversee development and implementation of internal monitoring and QA frameworks for contracted programs.
• Manage external monitoring events from pre-audit checks to state/federal validation cycles.
• Develop SOPs and workflows to support consistent operations.
• Ensure compliance with workforce development requirements (WIOA, EARN, etc.).
• Lead continuous improvement initiatives across funding streams to meet goals.
• Direct post-audit analyses and manage CAP submissions to external agencies.

Skills

Data quality improvement

Performance monitoring

Regulatory compliance

Audits & CAPs

Leadership

Education

Bachelor’s Degree in Business Analytics or related field

Tools

SAP Web Intelligence

Salesforce

Power BI

Job description

Philadelphia Works seeks a Manager, Data Quality and Performance to lead compliance, quality assurance, and performance monitoring for its contracted programs. You will supervise analysts, drive continuous improvement, and coordinate audits to resolve issues effectively.

The role partners with internal departments and providers to mitigate risks, enhance data quality, and ensure compliance with federal, state, and local requirements to meet program goals.