Hybrid QA Specialist II - Compliance and Data Insights

Yamaha Motor Corporation, U.S.A.; Kennesaw (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Job summary

Yamaha Motor Finance Corporation, USA is seeking a Quality Assurance Specialist II to support the integrity and quality of our retail servicing operations in Kennesaw, GA. This hybrid position conducts quality reviews, call monitoring, audits, and complaint management to ensure compliance with company standards and regulatory requirements.

The role analyzes performance data, prepares reports, and collaborates with Compliance and vendors to drive continuous improvement, while handling sensitive

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience using Excel for data analysis and reporting; strong Word/PowerPoint skills.
• Strong written and verbal communication abilities; detail-oriented.

Responsibilities

• Conduct quality reviews, call monitoring, and audits of internal and third-party servicing operations.
• Prepare audit recaps with findings, trends, root causes, and training recommendations.
• Gather and maintain documentation for state examinations, JSOX reviews, and audit requests.
• Coordinate with Compliance on regulatory inquiries (CFPB, BBB) and respond to complaints.
• Track and ensure timely resolution of corrective actions and complaints.

Skills

Data analysis

Regulatory knowledge

Auditing

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Word

PowerPoint

Job description

Yamaha Motor Finance Corporation, USA is seeking a Quality Assurance Specialist II to support the integrity and quality of our retail servicing operations in Kennesaw, GA. This hybrid position conducts quality reviews, call monitoring, audits, and complaint management to ensure compliance with company standards and regulatory requirements.

The role analyzes performance data, prepares reports, and collaborates with Compliance and vendors to drive continuous improvement, while handling sensitive