Hybrid QA Admin & Compliance Coordinator

United Parcel Service of America, Inc.; United States; Remote; USD 33,000 - 41,000; Full time

Job summary

United Parcel Service of America, Inc. is seeking a Quality Assurance Administrator to support daily admin tasks, incident logging, and training system onboarding.

The role involves logging and reporting incidents, releasing orders on Polar Track, and maintaining quality documentation across the network. The ideal candidate will manage QA inboxes, coordinate document control, and assist with controlled documentation.

Qualifications

• Strong organisational and communication skills required.

Responsibilities

• Manage the QA and Zen inboxes, providing appropriate and timely responses to internal and external queries.
• Assist in the interpretation of regulations and procedures for clients to facilitate and ensure compliance.
• Assist in coordinating document and data control, to ensure documentation and data are maintained to meet Quality standards.
• Assist with creation, approval, and maintenance of controlled documentation, including procedures, work instructions, forms and records.
• Manages the distribution of client audit packs and arranges client audit bookings via the booking system.
• Manages incident management and training records.
• Good working knowledge of Outlook, Word, Excel, Teams, and PowerPoint.
• Use of electronic QMS (Zen QMS) and Polar Track - full training will be provided.
• Excellent organisational and communication skills, with excellent attention to detail.
• Team player mentality with the ability to work on own initiative and influence others.
• Ability to show initiative and be proactive, working well under pressure and prioritising workloads.
• Able to build effective working relationships with other members of the QA team, internal customers and clients and other departments across the network.
• Good understanding of the quality standards reqiured and able to promote a positive quality culture within the company
• Must appreciate the need to retain confidentiality where appropriate
• Knowledge of GDP, and demonstrate a general understanding of company policies and procedures, Pharmaceutical logistics and supply chain

Skills

Attention to detail

Organisational skills

Communication skills

Team player

Proactive

Tools

Outlook

Word

Excel

Teams

PowerPoint

Job description

United Parcel Service of America, Inc. is seeking a Quality Assurance Administrator to support daily admin tasks, incident logging, and training system onboarding.

The role involves logging and reporting incidents, releasing orders on Polar Track, and maintaining quality documentation across the network. The ideal candidate will manage QA inboxes, coordinate document control, and assist with controlled documentation.