Hybrid Public Service: Economic Assistance Lead

Commonwealth of Massachusetts; Brockton (MA); Hybrid; USD 81,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts is seeking an Economic Assistance Supervisor for Brockton. The role leads the Economic Assistance unit, ensuring accurate eligibility determinations and strong client service in a fast-paced environment.

Responsibilities include supervising staff, conducting evaluations, providing staff training, and coordinating with service providers to support employment plans and referrals.

Qualifications

• Bachelor's degree in a relevant field
• Experience in supervision and staff management
• Strong communication and problem-solving skills
• Knowledge of social services programs and eligibility
• Proficiency with Microsoft Office

Responsibilities

• Provide daily supervision to the Economic Assistance unit.
• Oversee service delivery and maintain high customer service standards.
• Ensure accuracy in determining initial and ongoing eligibility for Economic Assistance.
• Perform supervisory evaluations and training for staff.
• Coordinate case maintenance activities and follow-up on referrals.

Job description

The Commonwealth of Massachusetts is seeking an Economic Assistance Supervisor for Brockton. The role leads the Economic Assistance unit, ensuring accurate eligibility determinations and strong client service in a fast-paced environment.

Responsibilities include supervising staff, conducting evaluations, providing staff training, and coordinating with service providers to support employment plans and referrals.