Hybrid Economic Assistance Supervisor

Commonwealth of Massachusetts; Lawrence (MA); Hybrid; USD 81,000 - 110,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking an Economic Assistance Supervisor in Lawrence to lead the Economic Assistance unit handling TAFDC, EAEDC and employment services. The role emphasizes ensuring service delivery quality, staff supervision, performance improvement, and timely case processing in a fast-paced public service environment.

Ideal candidates will have five years of related work experience, supervisory background, knowledge of public assistance programs, and proficiency with

Qualifications

• Five years of full-time or equivalent experience in social work or related fields; supervisory experience required for second-level supervisory roles.
• Knowledge of laws, rules and regulations governing public assistance and eligibility determination.
• Experience with employment counseling and placement within social services.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide daily supervision to the Economic Assistance unit and ensure high customer service standards.
• Oversee service delivery, including office operations and waiting room management.
• Ensure accurate eligibility determinations and timely case maintenance.
• Conduct performance evaluations and provide staff training.
• Coordinate referrals to service providers and follow-up on employment plans.

Skills

Supervision

Staff development

Customer service

Microsoft Office

Education

Bachelor's degree

Tools

EDM

Job description

The Commonwealth of Massachusetts is seeking an Economic Assistance Supervisor in Lawrence to lead the Economic Assistance unit handling TAFDC, EAEDC and employment services. The role emphasizes ensuring service delivery quality, staff supervision, performance improvement, and timely case processing in a fast-paced public service environment.

Ideal candidates will have five years of related work experience, supervisory background, knowledge of public assistance programs, and proficiency with