Hybrid Public Safety Dispatcher (2nd/3rd Shift)

Hugh Chatham Health; Park Ridge (IL); Hybrid; USD 41,000 - 68,000; Full time

Job summary

Advocate Health is seeking a Public Safety Telecommunicator to monitor security systems and dispatch staff from the Park Ridge command center. The role requires handling alarms, ensuring situational awareness, and coordinating with Public Safety personnel.

The position is 2nd/3rd shift with hybrid work, including 12-hour and 8-hour shifts and every other weekend and holidays. APCO certification within 12 months and a GED/HS equivalency are required, along with 1 year alarm response experience.

Qualifications

• GED or HS Equivalency Diploma required.
• 1 year experience responding to alarms.
• APCO certification within 12 months of employment.
• Strong computer skills and ability to type 35–40 wpm.

Responsibilities

• Monitor and dispatch Public Safety staff via radio and CAD systems.
• Respond to security, fire, and safety service requests and alarms.
• Maintain logs and central database information during incidents.
• Communicate effectively in emergencies and maintain confidentiality.
• Follow policies and maintain professional conduct.

Skills

Typing 35-40 wpm

Strong communication

English proficiency

Education

GED or HS Equivalency Diploma

Tools

Alarm monitoring software

CCTV systems

Job description

Advocate Health is seeking a Public Safety Telecommunicator to monitor security systems and dispatch staff from the Park Ridge command center. The role requires handling alarms, ensuring situational awareness, and coordinating with Public Safety personnel.

The position is 2nd/3rd shift with hybrid work, including 12-hour and 8-hour shifts and every other weekend and holidays. APCO certification within 12 months and a GED/HS equivalency are required, along with 1 year alarm response experience.