Public Safety Telecommunicator (3rd Shift, Hybrid)

Advocate Health Care; Park Ridge (IL); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Advocate Health Care is seeking a Public Safety Telecommunicator for the Lutheran General hospital command center in Park Ridge, IL. This full-time role supports 24/7 security operations, monitors alarms, and coordinates dispatch for public safety staff.

The ideal candidate has APCO certification within 12 months, GED or HS equivalency, and at least 1 year of alarm response experience, with strong computer skills and clear communication abilities.

Qualifications

• Strong computer skills and ability to type 35-40 wpm.
• English proficiency with clear verbal and written communication.
• Ability to maintain focus in a high-stress, 24/7 environment.

Responsibilities

• Monitors and utilizes security systems to maintain situational awareness and dispatch staff as needed.
• Responds to Security, Fire, and Safety service requests and alarms via multiple channels.
• Communicates effectively in routine and emergency situations to stakeholders.
• Keeps informed of organizational policies and procedures.
• Maintains confidentiality of information encountered in duties.

Skills

Strong computer skills

Typing speed 35-40 wpm

English proficiency

Effective communication

Education

GED or HS Equivalency Diploma

Job description

Advocate Health Care is seeking a Public Safety Telecommunicator for the Lutheran General hospital command center in Park Ridge, IL. This full-time role supports 24/7 security operations, monitors alarms, and coordinates dispatch for public safety staff.

The ideal candidate has APCO certification within 12 months, GED or HS equivalency, and at least 1 year of alarm response experience, with strong computer skills and clear communication abilities.