Hybrid Provider Operations & Implementation Specialist II

Bright Horizons Family Solutions, LLC.; Newton, Northern (MA, KY); Hybrid; USD 68,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Disability insurance

Life insurance

Financial planning tools

Tuition assistance

Caregiving support

Job summary

Bright Horizons Family Solutions, LLC. is seeking a collaborative professional to implement and manage provider account implementations within our Back-Up network.

You will create implementation documentation, train teams, and coordinate with internal partners and external providers to ensure smooth transitions. You will work in a hybrid role, with in-person days at Newton, MA or Westminster, CO offices, develop training materials, monitor progress, and support technology initiatives and

Qualifications

• Bachelor's degree required; 3 additional years of experience may substitute the degree.
• 3 years of relevant work experience.
• Strong organizational/time management skills and self-motivation.
• Proficient with Microsoft applications (Word, Excel, PowerPoint, MS Teams, Outlook).
• Excellent written and verbal communication abilities.

Responsibilities

• Assist with development of communication and training plans/materials.
• Deliver trainings and training materials, job aids, and track user progress.
• Prepare management-level implementation progress reports.
• Facilitate trainings as required.
• Manage end-to-end provider account implementation planning and activities.
• Provide support to providers and cross-functional teams during implementation.

Skills

Microsoft Excel

CRM systems

Microsoft Word

PowerPoint

MS Teams

Outlook

Analytical skills

Communication

Time management

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Bright Horizons Family Solutions, LLC. is seeking a collaborative professional to implement and manage provider account implementations within our Back-Up network.

You will create implementation documentation, train teams, and coordinate with internal partners and external providers to ensure smooth transitions. You will work in a hybrid role, with in-person days at Newton, MA or Westminster, CO offices, develop training materials, monitor progress, and support technology initiatives and