Hybrid Project Support Specialist

Automatic Data Processing, Inc.; Philadelphia (Philadelphia County); Híbrido; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Automatic Data Processing, Inc. in Philadelphia, PA is hiring a Project Support Associate for a hybrid schedule. You will assist with class member communications, documentation handling, and daily time-entry reporting, with escalation support and cross-functional collaboration.

The role requires strong organization and communication skills, ability to work independently and as part of a team, and adherence to SLA expectations. Previous administrative experience is preferred.

Formación

• Minimum of 2 years of professional experience in a customer service/administrative role.
• Minimum of 1 year of experience in an Administrative Associate position.

Responsabilidades

• Assists with professional and timely class member communications, proper documentation handling, special projects and daily time entry reporting.
• Maintains day-to-day communications with class members for multiple cases as assigned.
• Works with project managers and/or project support specialists to resolve escalated class member situations.
• Performs day-to-day administrative tasks for each assigned case and handles sensitive information.
• Reviews assigned inbox daily and provides timely, accurate responses within SLA.
• Supports with formatting, proofreading, and testing of documents, websites, and email notices.
• Assists with training and coaching in administrative roles as needed.
• Keeps knowledge up-to-date on industry applications like Liquid Planner, Zendesk, SharePoint, Courtex.

Conocimientos

Communication skills

Customer service

Task prioritization

Office presence 3 days/week

Multitasking

Time management

Attention to detail

Adaptability

Technical proficiency

Professional demeanor

Team collaboration

Customer support orientation

Descripción del empleo

Automatic Data Processing, Inc. in Philadelphia, PA is hiring a Project Support Associate for a hybrid schedule. You will assist with class member communications, documentation handling, and daily time-entry reporting, with escalation support and cross-functional collaboration.

The role requires strong organization and communication skills, ability to work independently and as part of a team, and adherence to SLA expectations. Previous administrative experience is preferred.