Member Experience & Support Specialist (Hybrid)

PDI Technologies, Inc.

Oregon

Hybrid

USD 38,000 - 56,000

Full time

8 days ago

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Benefits offered by this job

Hybrid work options

Benefits program

Learning & leadership development

Job summary

PDI Technologies, Inc. is seeking a Member Support Specialist to provide top-tier helpdesk support for members, leveraging knowledge of payment and loyalty programs and collaborating with cross-functional teams.

The ideal candidate demonstrates strong problem solving and communication skills, with a willingness to learn daily. Available shifts are Monday through Friday, 9:00 AM–6:00 PM Central Time, with hybrid working arrangements and a competitive benefits program to support work-life balance.

Qualifications

1-2 years in a helpdesk/call center preferred; customer service is a plus.
High school diploma/GED required.
Professional and courteous with customers at all times.
Excellent written and verbal communication skills.
Able to work independently and in a team environment.
Proficient with MS Office and fast typing.
Willingness to learn every day and apply knowledge quickly.
Ability to work varied shifts as needed.

Responsibilities

Address member inquiries professionally to build positive relationships and long-term memberships.
Resolve issues efficiently, contributing to the company's bottom line.
Monitor email queue and handle member inquiries and questions.
Follow up to member inquiries with timely actions.
Work on special short-term projects to support new programs.
Stay updated on product and program knowledge and policy changes.
Handle confidential customer information with integrity.
thrive as a team in a fast-paced environment.
Track and report systemic issues and provide insights on trends.
Participate in training courses when needed.
Other duties as assigned.