Retirement Plan Client Service Manager I - Hybrid

Automatic Data Processing, Inc.; Louisville (KY); Híbrido; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Automatic Data Processing, Inc. is hiring a Client Service Manager I. The role is hybrid, with three office days per week and two remote days, responsible for developing and maintaining effective relationships with ADP clients and serving as the direct contact for retirement plan services.

You'll manage communications on service delivery, assist with plan changes, and support annual reviews and compliance tasks while expanding knowledge of products, industry trends, and internal tools.

Formación

• Bachelor's degree or its equivalent in education and experience.
• Up to 1 year of directly related experience.
• Experience in a client service environment preferred.

Responsabilidades

• Manage client relationships and serve as the primary contact for retirement plan services.
• Ensure delivery of high-quality service, client satisfaction and retention.
• Maintain accurate records of client interactions in the CRM system and coordinate with internal teams.
• Support plan design discussions with sponsors and assist with education workshops.

Conocimientos

Relationship building

Communication skills

Time management

Problem solving

Educación

Bachelor's Degree

ASPPA QKA

Herramientas

Omni Plus

Power Image

Clarify

Microsoft Office

Descripción del empleo

Automatic Data Processing, Inc. is hiring a Client Service Manager I. The role is hybrid, with three office days per week and two remote days, responsible for developing and maintaining effective relationships with ADP clients and serving as the direct contact for retirement plan services.

You'll manage communications on service delivery, assist with plan changes, and support annual reviews and compliance tasks while expanding knowledge of products, industry trends, and internal tools.