Client-Focused Project Manager - Hybrid Lab Services

Sgs; Scott (LA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SGS in Scott, LA is seeking a Project Manager for the Client Services team. You will be the client advocate, guiding projects from quote to final deliverables and invoicing, coordinating with the laboratory and sales teams to ensure on-time completion and strong customer satisfaction.

The role requires an associates degree or equivalent and 1–2 years in science or customer service; a Bachelor's degree is preferred.

Qualifications

• Associates' degree or equivalent industry experience and 1 to 2 years of relevant experience in sciences and/or customer service (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 2 to 3 years of experience as a Project Manager Assistant (Preferred)
• Advanced oral and written communications skills(Required)
• Strong self-initiative and resourcefulness(Required)
• Advanced English language skills(Required)
• Advanced mathematical, reasoning, and computer skills(Required)
• Excellent attention to detail(Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Responsibilities

• Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.

Skills

Customer service

English communication

Client liaison

Project coordination

Education

Associates degree or equivalent

Bachelor's degree (preferred)

Tools

LIMS

Job description

SGS in Scott, LA is seeking a Project Manager for the Client Services team. You will be the client advocate, guiding projects from quote to final deliverables and invoicing, coordinating with the laboratory and sales teams to ensure on-time completion and strong customer satisfaction.

The role requires an associates degree or equivalent and 1–2 years in science or customer service; a Bachelor's degree is preferred.