Hybrid Program & Systems Design Lead

Pantherx Specialty LLC; Pittsburgh (Allegheny County); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Hybrid/remote work options

Excellent benefits package including 4

401K with employer matching

Job summary

Pantherx Specialty LLC in Pittsburgh, PA is seeking a Manager, Program and Systems Design to lead internal program design, system design readiness, and cross-functional launch alignment for new and existing specialty pharmacy programs. You will report to the Senior Manager, Implementation and guide a team of Program Design Managers.

This exempt, full-time role partners with Implementation, Operations, RCM, Data Informatics, and SWFT builders to translate business rules into scalable, operational

Qualifications

• Minimum of four (4) years of experience in specialty pharmacy, clinical operations, or biotech/pharma.
• Strong understanding of specialty pharmacy operations, implementation workflows, patient journey design, and cross-functional launch readiness.
• Experience developing, reviewing, or managing business rules, BRDs, workflow documentation, and operational requirements.
• Ability to lead cross-functional discussions, synthesize complex inputs, and translate requirements into clear, actionable design documentation.
• Excellent project management, organization, communication, and stakeholder management skills.
• Ability to coach team members, manage competing priorities, and provide structure in a high-volume launch environment.
• Comfort partnering with technical and operational teams to support system design readiness and build translation.
• Demonstrated ability to identify process improvement opportunities and develop scalable solutions.

Responsibilities

• Leads and manages Program Design team, including prioritization, workload oversight, coaching, and alignment to launch priorities.
• Oversees business rule development (BRD) and ensures requirements are complete, consistent, operationally feasible, and aligned with the intended patient and provider experience.
• Coordinates workflow development, including Visio/Lucid process flows, to support clear translation of business rules into operational and system requirements.
• Partners with Implementation Managers to support internal launch readiness while preserving their focus on external partner engagement, launch execution, timeline ownership, and escalation management.
• Collaborates with Operations, RCM, Data Informatics, SWFT builders, and other cross-functional teams to validate requirements, identify gaps, and reduce downstream rework.
• Leads or coordinates BRD readouts, mock launch preparation, readiness checkpoints, and cross-functional handoffs.
• Tracks design-related risks, open items, dependencies, and decisions to ensure timely resolution before launch execution is impacted.
• Supports development and continuous improvement of standardized templates, tools, workflows, and scalable launch processes.
• Ensures documentation is organized, complete, and accessible for internal teams supporting launch readiness and post-launch operations.

Skills

Program design leadership

Project management

Stakeholder management

Cross-functional collaboration

Documentation

Process improvement

Communication

Education

PharmD

Tools

Visio

Lucidchart

Job description

Pantherx Specialty LLC in Pittsburgh, PA is seeking a Manager, Program and Systems Design to lead internal program design, system design readiness, and cross-functional launch alignment for new and existing specialty pharmacy programs. You will report to the Senior Manager, Implementation and guide a team of Program Design Managers.

This exempt, full-time role partners with Implementation, Operations, RCM, Data Informatics, and SWFT builders to translate business rules into scalable, operational