Program Design Manager - Hybrid Healthcare Launch Lead

PANTHERx Rare Pharmacy; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Health savings and flexible spending

401K with employer matching

Life insurance

Short/long term disability

Employee Assistance Program

Paid time off

Paid holidays

Job summary

PANTHERx Rare Pharmacy in Pittsburgh, PA, is seeking a Program Design Manager to create and refine business rules and patient journey workflows for new product launches.

This role ensures workflows align with manufacturer expectations, operational capabilities, and patient-centric principles, requiring strong collaboration across internal teams and external partners to deliver efficient, compliant program designs.

Qualifications

• Bachelor’s degree.
• Minimum of three (3) years in system implementations, or related healthcare experience.
• Strong interpersonal skills with the ability to effectively collaborate with both management and staff at all levels.
• Proven experience managing client-facing projects.
• Experience in specialty pharmacy or patient services.
• Familiarity with workflow design and process improvement methodologies.

Responsibilities

• Leads the development of business rules and patient journey workflows for each new launch.
• Translates clinical and operational requirements into clear, actionable workflows.
• Ensures workflow designs align with manufacturer expectations and operational capabilities.
• Facilitates cross-functional meetings with internal stakeholders needed for business rules development.
• Participates in external manufacturer meetings to review the business rules and workflows.
• Provides recommendations to internal and external stakeholders regarding the patient journey workflow.
• Collaborates with teams internally during mock launch exercises to provide workflow insights and create mock launch scenarios for each new launch.
• Coordinates post-launch debriefs with internal stakeholders to evaluate program design and identify areas of improvement.
• Supports continuous improvement of business rules templates and workflow standards.

Skills

Interpersonal skills

Client-facing projects

Collaboration

Healthcare experience

Education

Bachelor’s degree

Job description

PANTHERx Rare Pharmacy in Pittsburgh, PA, is seeking a Program Design Manager to create and refine business rules and patient journey workflows for new product launches.

This role ensures workflows align with manufacturer expectations, operational capabilities, and patient-centric principles, requiring strong collaboration across internal teams and external partners to deliver efficient, compliant program designs.