Manager- Program and Systems Design

Pantherx Specialty LLC; Pittsburgh (Allegheny County); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Hybrid/remote work options

Excellent benefits package including 4

401K with employer matching

Job summary

Pantherx Specialty LLC in Pittsburgh, PA is seeking a Manager, Program and Systems Design to lead internal program design, system design readiness, and cross-functional launch alignment for new and existing specialty pharmacy programs. You will report to the Senior Manager, Implementation and guide a team of Program Design Managers.

This exempt, full-time role partners with Implementation, Operations, RCM, Data Informatics, and SWFT builders to translate business rules into scalable, operational

Qualifications

• Minimum of four (4) years of experience in specialty pharmacy, clinical operations, or biotech/pharma.
• Strong understanding of specialty pharmacy operations, implementation workflows, patient journey design, and cross-functional launch readiness.
• Experience developing, reviewing, or managing business rules, BRDs, workflow documentation, and operational requirements.
• Ability to lead cross-functional discussions, synthesize complex inputs, and translate requirements into clear, actionable design documentation.
• Excellent project management, organization, communication, and stakeholder management skills.
• Ability to coach team members, manage competing priorities, and provide structure in a high-volume launch environment.
• Comfort partnering with technical and operational teams to support system design readiness and build translation.
• Demonstrated ability to identify process improvement opportunities and develop scalable solutions.

Responsibilities

• Leads and manages Program Design team, including prioritization, workload oversight, coaching, and alignment to launch priorities.
• Oversees business rule development (BRD) and ensures requirements are complete, consistent, operationally feasible, and aligned with the intended patient and provider experience.
• Coordinates workflow development, including Visio/Lucid process flows, to support clear translation of business rules into operational and system requirements.
• Partners with Implementation Managers to support internal launch readiness while preserving their focus on external partner engagement, launch execution, timeline ownership, and escalation management.
• Collaborates with Operations, RCM, Data Informatics, SWFT builders, and other cross-functional teams to validate requirements, identify gaps, and reduce downstream rework.
• Leads or coordinates BRD readouts, mock launch preparation, readiness checkpoints, and cross-functional handoffs.
• Tracks design-related risks, open items, dependencies, and decisions to ensure timely resolution before launch execution is impacted.
• Supports development and continuous improvement of standardized templates, tools, workflows, and scalable launch processes.
• Ensures documentation is organized, complete, and accessible for internal teams supporting launch readiness and post-launch operations.

Skills

Program design leadership

Project management

Stakeholder management

Cross-functional collaboration

Documentation

Process improvement

Communication

Education

PharmD

Tools

Visio

Lucidchart

Job description

Current job opportunities are posted here as they become available.

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Manager, Program and Systems Design

Location: Pittsburgh, PA (Hybrid)

Job Type: Full-Time

Classification: Exempt

Purpose

The Manager, Program and System Design is responsible for leading internal program design, system design readiness, business rule development, workflow documentation, and cross-functional launch alignment for new and existing specialty pharmacy programs. This role would report to the Senior Manager, Implementation. This role provides leadership to Program Design Managers and partners closely with Implementation Managers and internal stakeholders to ensure launch requirements are clearly defined, operationally sound, scalable, and ready for execution.

Responsibilities

• Leads and manages Program Design team, including prioritization, workload oversight, coaching, and alignment to launch priorities.
• Oversees business rule development (BRD) and ensures requirements are complete, consistent, operationally feasible, and aligned with the intended patient and provider experience.
• Coordinates workflow development, including Visio/Lucid process flows, to support clear translation of business rules into operational and system requirements.
• Partners with Implementation Managers to support internal launch readiness while preserving their focus on external partner engagement, launch execution, timeline ownership, and escalation management.
• Collaborates with Operations, RCM, Data Informatics, SWFT builders, and other cross-functional teams to validate requirements, identify gaps, and reduce downstream rework.
• Leads or coordinates BRD readouts, mock launch preparation, readiness checkpoints, and cross-functional handoffs.
• Tracks design-related risks, open items, dependencies, and decisions to ensure timely resolution before launch execution is impacted.
• Supports development and continuous improvement of standardized templates, tools, workflows, and scalable launch processes.
• Ensures documentation is organized, complete, and accessible for internal teams supporting launch readiness and post-launch operations.

Required Qualifications

• Minimum of four (4) years of experience in specialty pharmacy, clinical operations, or biotech/pharma, with focus on rare diseases, high-cost therapies, or new product implementation.
• Strong understanding of specialty pharmacy operations, implementation workflows, patient journey design, and cross-functional launch readiness.
• Experience developing, reviewing, or managing business rules, BRDs, workflow documentation, and operational requirements.
• Ability to lead cross-functional discussions, synthesize complex inputs, and translate requirements into clear, actionable design documentation.
• Excellent project management, organization, communication, and stakeholder management skills.
• Ability to coach team members, manage competing priorities, and provide structure in a high-volume launch environment.
• Comfort partnering with technical and operational teams to support system design readiness and build translation.
• Demonstrated ability to identify process improvement opportunities and develop scalable solutions.

Preferred Qualifications

• PharmD.
• Minimum of one (1) year in a supervisory or manager role.

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees. Of course we offer paid holidays too!

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteri​stic protected by federal, state or local laws.