Hybrid Program Specialist, Member Programs & Support

Vistage-Worldwide; San Diego (CA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Vistage is seeking a Program Specialist to provide day-to-day operational and administrative support across the Strategic Planning, Business Valuation, and Transaction Center resources. You will act as a conduit between the Support Center and the Vistage community, ensuring timely, accurate, and well-organized support for members, Chairs, and internal stakeholders.

You will help collect feedback, drive resource adoption, and coordinate communications, onboarding, and content across programs.

Qualifications

• Bachelor’s degree or equivalent.
• 5+ years of experience in product support, relationship management, customer service or a similar role.
• Strong written and verbal communication skills.
• Comfortable and credible communicating with a C-Suite audience (CEOs, business owners, and senior executives).
• Highly organized with strong attention to detail and the ability to manage multiple priorities across concurrent programs.
• A team player receptive to feedback and guidance.
• Basic project management skills and a process-oriented mindset with a proactive, collaborative approach.
• Familiarity with tools such as Office 365 Suite and SharePoint, Salesforce, WordPress.

Responsibilities

• Respond to general email inquiries across programs and ensure timely, accurate responses.
• Track Session Request forms and support scheduling and related communications.
• Support onboarding of members and Chairs onto the platforms, guiding access and resources.
• Proactively follow up with members and Chairs to drive adoption.
• Monitor usage and engagement metrics across all programs.
• Coordinate webinar scheduling, materials, invites, emails, and logistics.
• Maintain content within each program platform, including tagging and events.
• Document feedback across programs to drive improvements.

Skills

Communication skills

C-suite communication

Organization

Cross-functional teamwork

Education

Bachelor’s degree or equivalent

Tools

Office 365

SharePoint

Salesforce

WordPress

Job description

Vistage is seeking a Program Specialist to provide day-to-day operational and administrative support across the Strategic Planning, Business Valuation, and Transaction Center resources. You will act as a conduit between the Support Center and the Vistage community, ensuring timely, accurate, and well-organized support for members, Chairs, and internal stakeholders.

You will help collect feedback, drive resource adoption, and coordinate communications, onboarding, and content across programs.