Hybrid Program Manager – Workforce Compliance & Training

CareerSource Central Florida; Kissimmee (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

CareerSource Central Florida seeks a mid-level Program Manager to oversee performance and integrity of workforce development programs. You will identify, develop, implement, and monitor strategies and SOPs to ensure program success and regulatory compliance, while coordinating with leadership and staff across departments.

The role requires extensive expertise in workforce development, and entails guiding staff training, policy updates, and collaboration with the Senior Program Integrity Manager

Qualifications

• Associates Degree in business administration, human resources or related with four (4) years’ experience in workforce development; or an equivalent combination of education, certification, training, and/or experience.
• High School Diploma or GED combined with at least six (6) years related experience.
• Bachelor’s Degree or equivalent coursework from an accredited institution in a related field combined with at least two (2) years related experience.

Responsibilities

• Assist with planning and developing workforce training programs, ensuring compliance with applicable local, state, and federal policies while focusing on business-first and holistic customer service model.
• Review staff work to ensure adherence to established guidance, policies, and procedures, and to assess the effectiveness of training and compliance with program standards.
• Conduct quality reviews of program activities, providing insights to improve program integrity and address any compliance gaps.
• Maintain comprehensive knowledge of local, state, and federal regulations governing workforce programs to ensure program integrity and regulatory compliance.
• Facilitate training sessions and provide technical assistance to staff on program policies, aiding in the implementation of procedures to enhance program efficiency and compliance.
• Develop and continuously update standard operating procedures (SOPs) and policies that align with regulatory requirements, ensuring clarity and consistency in program delivery.
• Collaborate with the Senior Program Integrity Manager to evaluate existing policies and procedures, recommending adjustments or new policies to improve program effectiveness and compliance.
• Create frameworks for policy communication and education, ensuring that staff fully understand and consistently apply procedures in line with compliance standards.
• Other tasks and duties as assigned

Skills

Time management

Policy interpretation

Stakeholder coordination

Public speaking

Analytical skills

Microsoft Office

Training delivery

Education

Associates Degree in business administration or related

High School Diploma or GED with 6+ years experience

Bachelor’s Degree or equivalent with 2+ years experience

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

CareerSource Central Florida seeks a mid-level Program Manager to oversee performance and integrity of workforce development programs. You will identify, develop, implement, and monitor strategies and SOPs to ensure program success and regulatory compliance, while coordinating with leadership and staff across departments.

The role requires extensive expertise in workforce development, and entails guiding staff training, policy updates, and collaboration with the Senior Program Integrity Manager