Hybrid Program Assistant for Technology & Operations

State of Colorado; Denver (CO); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

Remote work arrangements

Flexible schedules

Training and development

Job summary

The Colorado Department of Human Services (CDHS) is seeking a Program Assistant II to deliver high‑level office and administrative support for the BITS division. You will act as the division's primary contact, help coordinate IT operations, and assist leadership with onboarding, purchasing, and process improvements in a dynamic, sometimes ambiguous environment.

Responsibilities include managing schedules, editing letters and reports, and ensuring efficient office workflows while maintaining

Qualifications

• Five years of relevant experience in executive administrative support, project management, or office management.
• Experience with hiring, onboarding, offboarding, and purchasing is preferred.
• Experience working in a fast-paced environment and managing multiple deadlines.

Responsibilities

• Serves as the primary division contact and source of information for internal and external customers, and responds to customers on behalf of the BITS Director.
• Serving as the primary point of contact for departmental technology resources and needs. The division coordinates with program staff to support IT operations, maintenance, modernization, and the implementation of new systems, as well as health information technology, data governance, and the use and oversight of artificial intelligence
• Working largely independently, the Program Assistant II manages multiple deadlines and projects as delegated by BITS leadership, identifies operational challenges and develops action plans to strengthen office processes, and supports leadership in maintaining best practices for hiring, onboarding, offboarding, and purchasing.
• The position also handles sensitive and confidential information and applies CDHS and OIT technical best practices while exercising sound judgment and initiative in a dynamic and sometimes ambiguous environment
• Provides a wide range of division support including composing and editing letters, memoranda, reports, and presentations; prepares copy for submission of proposals and/or reports.
• Manages and directs the BITS Director's schedule by identifying, recommending, and prioritizing requests for functions and meetings with internal and external stakeholders.
• Participates in Office / Division level Program Assistant coordination meetings to stay informed of the most recent policies, procedures, guidelines, and requirements to effectively and efficiently perform duties.
• Establishes tracking systems to coordinate workload and priorities
• Responsible for identifying office problems or areas that need strengthening and the development of action plans to correct issues identified.
• Assists BITS leadership in learning and maintaining best practices relating to hiring, onboarding, offboarding, and purchasing. This position handles sensitive and confidential information; and requires the knowledge and application of CDHS and OIT technical best practices.
• Works independently in an ambiguous environment using independent judgment/initiative on mulitple deadlines and projects.

Skills

Executive administrative support

Project management/coordination

Office management

Administrative technical support

Process improvement

Education

Combination of related education and/or relevant experience equal to five years

Job description

The Colorado Department of Human Services (CDHS) is seeking a Program Assistant II to deliver high‑level office and administrative support for the BITS division. You will act as the division's primary contact, help coordinate IT operations, and assist leadership with onboarding, purchasing, and process improvements in a dynamic, sometimes ambiguous environment.

Responsibilities include managing schedules, editing letters and reports, and ensuring efficient office workflows while maintaining