Hybrid Production Support Lead: Payments & Incident Response

Deutsche Bank AG; Weston (NC); Hybrid; USD 100,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Parental leave

Family building benefits

Job summary

Deutsche Bank AG in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to provide 24x7 support for payment processing and FX platforms in a global, follow-the-sun environment.

You will lead incident and problem management per ITIL, drive automation, monitor health, and collaborate with development, infrastructure, and production teams to improve stability and client experience.

Qualifications

• Bachelor’s degree or equivalent practical experience in a technical field.
• Hands-on production troubleshooting and global communications.
• Experience leveraging AI tools to boost productivity responsibly.

Responsibilities

• Provide hands-on production support for payments and FX applications.
• Lead incident and problem management per ITIL and Deutsche Bank standards.
• Analyze application flows to remediate performance and resiliency issues.
• Drive continuous service improvement via automation and monitoring.
• Engage in SDLC reviews and business continuity testing.
• Maintain support docs and coordinate vendor activities.

Skills

ITIL practices

Unix/Linux

Java/J2EE

Python

PowerShell

Bash

Ansible

RPA automation

SQL scripting

Education

Bachelor’s degree or equivalent

Tools

Geneos

Splunk

Grafana

New Relic

Control-M

Remedy

Kubernetes

GCP

Kafka

Jenkins

Groovy

Oracle

SQL Server

Job description

Deutsche Bank AG in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to provide 24x7 support for payment processing and FX platforms in a global, follow-the-sun environment.

You will lead incident and problem management per ITIL, drive automation, monitor health, and collaborate with development, infrastructure, and production teams to improve stability and client experience.