Hybrid Production Support Lead: Payments & Incident Response

Deutsche Bank AG

Weston (NC)

Hybrid

USD 100,000 - 153,000

Full time

8 days ago
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Benefits offered by this job

Health benefits
Retirement savings
Parental leave
Family building benefits

Job summary

Deutsche Bank AG in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to provide 24x7 support for payment processing and FX platforms in a global, follow-the-sun environment.

You will lead incident and problem management per ITIL, drive automation, monitor health, and collaborate with development, infrastructure, and production teams to improve stability and client experience.

Qualifications

  • Bachelor’s degree or equivalent practical experience in a technical field.
  • Hands-on production troubleshooting and global communications.
  • Experience leveraging AI tools to boost productivity responsibly.

Responsibilities

  • Provide hands-on production support for payments and FX applications.
  • Lead incident and problem management per ITIL and Deutsche Bank standards.
  • Analyze application flows to remediate performance and resiliency issues.
  • Drive continuous service improvement via automation and monitoring.
  • Engage in SDLC reviews and business continuity testing.
  • Maintain support docs and coordinate vendor activities.

Skills

ITIL practices
Unix/Linux
Java/J2EE
Python
PowerShell
Bash
Ansible
RPA automation
SQL scripting

Education

Bachelor’s degree or equivalent

Tools

Geneos
Splunk
Grafana
New Relic
Control-M
Remedy
Kubernetes
GCP
Kafka
Jenkins
Groovy
Oracle
SQL Server

Job description

Deutsche Bank AG in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to provide 24x7 support for payment processing and FX platforms in a global, follow-the-sun environment.

You will lead incident and problem management per ITIL, drive automation, monitor health, and collaborate with development, infrastructure, and production teams to improve stability and client experience.

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