Hybrid Production Support Engineer – Java, SQL, Oracle

Topsys IT; Chicago (IL); Híbrido; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Topsys IT is seeking a Production Support professional to join the hybrid team in Chicago. The role supports wealth management applications, working with development teams to implement business solutions and manage production issues.

Ideal candidates will have strong incident management, strong communication skills, and experience with cloud technologies in a financial-services context. Weekend/on-call support may be required to resolve high-severity issues.

Formación

• Experience supporting mission critical applications.

Responsabilidades

• Track / Manage Incidents / Change / Problems for assigned applications.
• Provide regular and high-quality updates to all stakeholders on incident progress, including SLA risks/breaches.
• Identify measures to improve application stability and availability to enhance support delivery.
• Develop to become a Subject Matter Expert for an assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Coordinate with onsite and offshore Managed Services providers and offshore IT partners to support applications and drive improvements.
• Raise support tickets across teams, analyze root causes and assist in resolution of production issues.
• Manage on-call responsibilities including after-hours and weekend support for high/critical issues.
• Collaborate with vendors and support staff on tickets and follow up until resolution.

Conocimientos

Production Support

Java

SQL

Springboot

Oracle

Descripción del empleo

Topsys IT is seeking a Production Support professional to join the hybrid team in Chicago. The role supports wealth management applications, working with development teams to implement business solutions and manage production issues.

Ideal candidates will have strong incident management, strong communication skills, and experience with cloud technologies in a financial-services context. Weekend/on-call support may be required to resolve high-severity issues.