Production Support Engineer AT Chicago, IL / Hybrid

Topsys IT; Chicago (IL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Topsys IT is seeking a Production Support professional to join the hybrid team in Chicago. The role supports wealth management applications, working with development teams to implement business solutions and manage production issues.

Ideal candidates will have strong incident management, strong communication skills, and experience with cloud technologies in a financial-services context. Weekend/on-call support may be required to resolve high-severity issues.

Qualifications

• Experience supporting mission critical applications.

Responsibilities

• Track / Manage Incidents / Change / Problems for assigned applications.
• Provide regular and high-quality updates to all stakeholders on incident progress, including SLA risks/breaches.
• Identify measures to improve application stability and availability to enhance support delivery.
• Develop to become a Subject Matter Expert for an assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Coordinate with onsite and offshore Managed Services providers and offshore IT partners to support applications and drive improvements.
• Raise support tickets across teams, analyze root causes and assist in resolution of production issues.
• Manage on-call responsibilities including after-hours and weekend support for high/critical issues.
• Collaborate with vendors and support staff on tickets and follow up until resolution.

Skills

Production Support

Java

SQL

Springboot

Oracle

Job description

Work location: 181 W Madison Street, Chicago, IL / Hybrid

Top Skills:

Production Support

Java

SQL

Springboot

Oracle

Project Overview: This role will support our Wealth Management business, product , operations, partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.

Contractor's Role: The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after-hours support. Resource Private passport production issues/ INC/Change /Projects

Qualifications

Previous experience supporting mission critical applications

Tasks & RESPONSIBILITIES

• Track /Manage Incidents /Change /Problems for assigned applications.


• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.


• Identify measures to improve applications stability and availability to improve support service delivery.


• Develop to become a Subject Matter Expert for assigned application domain.


• Troubleshoot production issues through monitoring and log analysis.


• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.


• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation


• Help ensure compliance with all audit requirements including change control procedures and data security


• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.


• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.


• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.


• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.