Hybrid Product Operations Specialist — Digital Platforms

EMPIRE & CO EST 1946 INC

New York (NY)

Hybrid

USD 75,000 - 85,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Empire & Co. is seeking a Product Operations Specialist to join our Strategy & Digital Product team in New York City with a hybrid work arrangement.

You will support day-to-day operations of Empire Shop, Status Report, and Warehouse Tool, including product administration, user access, onboarding, QA, and documentation. Collaborating with the Product Manager, IT, and warehouse partners, you will help launch products, troubleshoot issues, and streamline workflows to improve adoption and

Qualifications

1–3 years of experience in e-commerce operations or product operations.
Highly organized with strong attention to detail.
Experience with multiple systems and spreadsheets.
Excellent written communication and a service-oriented approach.

Responsibilities

Manage user setup, permissions, client onboarding, and day-to-day product administration.
Maintain product data and catalog merchandising in Empire Shop.
Support product launches and coordinate rollouts with stakeholders.
Triage user questions and bugs, coordinating resolutions with Product Manager and IT/development partners.
Perform QA and regression testing for releases and document results.
Maintain training materials, release notes, and internal documentation.
Identify opportunities to streamline recurring tasks and improve workflows.