Hybrid NYC: Digital Product Operations Specialist

Empire & Co.

New York (NY)

Hybrid

USD 75,000 - 85,000

Full time

3 days ago

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Job summary

Empire & Co. in New York City is seeking a Product Operations Specialist to join our Strategy & Digital Product team.

The role supports day-to-day operations of Empire Shop, Status Report, and Warehouse Tool, including product administration, user access, onboarding, QA, documentation, and ongoing support to keep our digital platforms running smoothly. You will work closely with the Product Manager, IT and development partners, internal teams, clients, and warehouse partners to launch products,

Qualifications

1-3 years of experience in e-commerce operations, product operations, project coordination, or related roles.
Salary: $75,000 - $85,000, based on experience
Highly organized with strong attention to detail and follow-through.
Comfortable working across multiple systems and tools, with quick learning ability.
Strong written communication and a service-oriented approach.

Responsibilities

Manage user setup, permissions, client onboarding, and day-to-day product administration.
Maintain product and catalog data and ensure up-to-date information.
Support product launches and aid adoption across teams and partners.
Coordinate QA/testing and document results for releases.
Identify workflow improvements and automate recurring tasks.