Hybrid Product Operations Specialist

Xcel Energy Inc; Minneapolis (MN); Ibrido; USD 31.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care FSA

Health Care FSA

Health Savings Account (HSA)

Limited-Purpose FSA

Transportation Reimbursement Account

Short-term disability

Long-term disability

Employee Assistance Program

Fitness Center Reimbursement

Tuition reimbursement

Transit programs

Employee recognition program

Pension

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Descrizione del lavoro

Xcel Energy, a leading energy provider, is seeking an Operations Specialist for customer products. You will manage application processing, reviews, and coordination with other teams to ensure accurate, timely work across states in a hybrid on-site/remote setup.

Responsibilities include handling inquiries, resolving disputes, and supporting process improvements while collaborating with product operations leadership. A degree and strong Microsoft Office skills are required.

Competenze

• Associates degree or equivalent experience required.
• Bachelor's degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills are strongly preferred.

Mansioni

• Process applications for customer products on a timely basis, including review and entry into systems of record for all customer segments.
• Perform peer reviews for quality control purposes and provide back-up support during high activity periods.
• Respond to customer inquiries and settle disputes regarding programs, coordinating with customer and stakeholders.
• Support vendor management, invoice management, inventory management, maintenance, and technology development.
• Identify and recommend process and system changes to improve operations and service.
• Support escalated issues with internal teams (e.g., bill corrections, demand response, engineering).
• Perform other duties, including special projects.

Conoscenze

Customer service

Analytical skills

Verbal and written communication

Teamwork

Organization

Formazione

Associates degree or equivalent experience

Bachelor's degree preferred

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

Xcel Energy, a leading energy provider, is seeking an Operations Specialist for customer products. You will manage application processing, reviews, and coordination with other teams to ensure accurate, timely work across states in a hybrid on-site/remote setup.

Responsibilities include handling inquiries, resolving disputes, and supporting process improvements while collaborating with product operations leadership. A degree and strong Microsoft Office skills are required.