IT Operations Lead — Hybrid, Cross‑Team Leader

Xcel Energy Services Inc; Minneapolis (MN); Hybrid; USD 85,000 - 121,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Employee Assistance Program

401(k) plan

Pension

Paid time off

Holidays

Parental Leave

Tuition reimbursement

Transit programs

Job summary

Xcel Energy is seeking an IT Operations Supervisor to lead the day-to-day IT services within their domain. You will coordinate cross-organizational efforts, coach staff, and manage outages and service restoration while reporting risks and driving improvements.

This role requires a Bachelor's degree or equivalent experience, leadership background, strong communication, ITIL familiarity, and the ability to operate across multiple sites in a hybrid work model.

Qualifications

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication skills, effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Knowledge of technical products within the operational domain.
• Experience effectively managing system or equipment change deployment.
• Demonstrated ability to handle multiple activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Responsibilities

• Operations Management: Maintain and enforce support procedures.
• Maintain IT knowledge base information.
• Oversee, measure and assess performance of services provided by the team.
• Report performance outcomes and risks, with recommended actions.
• Lead efforts to identify and deploy continuous process improvement.
• Serve as an escalation point for service and/or problem resolution.
• Forecast and manage expenses to budget.
• Leadership: Lead and manage the performance and development of staff.
• Lead priorities and manage work performance of staff and managed contractors.
• Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
• Schedule resources to workload.
• Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities.
• Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
• Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends.

Skills

Strong communication

Relationship management

ITIL familiarity

Cross-organizational collaboration

Education

Bachelor's degree in Technology, Science, Business or related field

4 years of equivalent experience

Job description

Xcel Energy is seeking an IT Operations Supervisor to lead the day-to-day IT services within their domain. You will coordinate cross-organizational efforts, coach staff, and manage outages and service restoration while reporting risks and driving improvements.

This role requires a Bachelor's degree or equivalent experience, leadership background, strong communication, ITIL familiarity, and the ability to operate across multiple sites in a hybrid work model.