Product Operations Specialist

Xcel Energy Inc; Minneapolis (MN); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care FSA

Health Care FSA

Health Savings Account (HSA)

Limited-Purpose FSA

Transportation Reimbursement Account

Short-term disability

Long-term disability

Employee Assistance Program

Fitness Center Reimbursement

Tuition reimbursement

Transit programs

Employee recognition program

Pension

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Job summary

Xcel Energy, a leading energy provider, is seeking an Operations Specialist for customer products. You will manage application processing, reviews, and coordination with other teams to ensure accurate, timely work across states in a hybrid on-site/remote setup.

Responsibilities include handling inquiries, resolving disputes, and supporting process improvements while collaborating with product operations leadership. A degree and strong Microsoft Office skills are required.

Qualifications

• Associates degree or equivalent experience required.
• Bachelor's degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills are strongly preferred.

Responsibilities

• Process applications for customer products on a timely basis, including review and entry into systems of record for all customer segments.
• Perform peer reviews for quality control purposes and provide back-up support during high activity periods.
• Respond to customer inquiries and settle disputes regarding programs, coordinating with customer and stakeholders.
• Support vendor management, invoice management, inventory management, maintenance, and technology development.
• Identify and recommend process and system changes to improve operations and service.
• Support escalated issues with internal teams (e.g., bill corrections, demand response, engineering).
• Perform other duties, including special projects.

Skills

Customer service

Analytical skills

Verbal and written communication

Teamwork

Organization

Education

Associates degree or equivalent experience

Bachelor's degree preferred

Tools

Excel

Word

Outlook

Job description

Xcel Energy(NASDAQ:XEL)is a leading energy providerand Fortune 500company,dedicated toserving millions ofelectricity andnaturalgascustomersacross eight states:Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

Perform operational activities related to customer products to ensure accurate and timely processing of work. Customer products supported by this position may include but are not limited to: energy efficiency rebates, demand management/demand response products, clean transportation / electric vehicle products, and interconnections for renewables or other distributed energy resources (DERs). Duties include managing pending work queues, work order processing and distribution, application entry and review, communications, and specialized tasks. Provide training and coordination with other Product Operations employees. Utilize understanding of complex technical issues (e.g., electrical code, engineering standards) to solve problems. Identify process improvement opportunities and recommend solutions. Establish and document workflow through lean processes. Cross-trained across states on tasks to address seasonal and other workload fluctuations. Competent in numerous different product offerings and able to perform more complex tasks.

Essential Responsibilities

• Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments. Utilize critical thinking, analysis, and technical understanding to assure that all information is complete and accurate.
• Perform peer reviews for quality control purposes. Provide back up support for numerous products during periods of high activity to ensure timely processing of work. Identify issues and recommend corrective actions.
• Respond to customer inquiries and settle customer disputes regarding program participation, work status, bill adjustments and/or property damage related to Xcel Energy’s programs. Coordinate resolution with the customer and other stakeholders such as third-party contractors.
• Provide support for other operational activities such as vendor management, invoice management, inventory management, maintenance support, and technology development. Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
• Identify and recommend process and system changes to improve operations and customer service for the products the team supports. Provide supporting training and communication as needed.
• Support other internal teams as necessary for escalated issues (e.g., bill corrections, control days for demand response, expedited engineering and metering requests). This includes communicating with internal departments on escalated issues and requests.
• Perform other duties as assigned, including special projects

Minimum Requirements

• Associates degree or equivalent experience is required.
• Bachelors degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills is strongly preferred.
• Must be customer focused, self-motivated, results and team oriented, and flexible.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides jobapplicantsreasonable accommodations for disabilitiesthroughout the application process. If youare in need ofanaccommodationto complete the application process, now or at any time in the future, please complete the Applicant Accommodation RequestForm.

Non-Bargaining The anticipated starting base pay for this position is: $22.40 to $31.40 per hour

This position is eligible for the following benefits:

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/21/26

EEO is the Law (PDF) Equal Opportunity Statement (PDF) Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.