Product Operations Specialist

Xcel Energy; Minneapolis (MN); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

Paid time off

Holidays

Parental Leave

Job summary

Xcel Energy is seeking a detail-oriented operations professional to manage runbooks for customer product applications, handle data entry, and coordinate with Product Operations. You will support multiple programs including energy efficiency rebates and demand response, while ensuring accuracy and timely processing.

The role requires strong analytical ability, excellent communication, and a collaborative approach to optimize workflows across states.

Qualifications

• Associates degree or equivalent experience is required.
• Bachelor’s degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills is strongly preferred.
• Must be customer focused, self-motivated, results and team oriented, and flexible.

Responsibilities

• Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments.
• Perform peer reviews for quality control purposes and provide backup support during peak activity.
• Respond to customer inquiries and settle disputes regarding program participation, work status, and bill adjustments.
• Provide support for vendor management, invoice management, inventory management, and technology development.
• Identify and recommend process and system changes to improve operations and customer service.
• Support escalated issues with internal departments and coordinate with stakeholders.
• Perform other duties and special projects as assigned.

Skills

Analytical skills

Verbal & written communication

Customer focus

Self-motivated

Team orientation

Flexibility

Microsoft Office

10-key typing

Education

Associates degree or equivalent experience

Bachelor's degree preferred

Tools

Excel

Word

Outlook

10-key typing

Job description

Position Summary

Perform operational activities related to customer products to ensure accurate and timely processing of work. Customer products supported by this position may include but are not limited to: energy efficiency rebates, demand management/demand response products, clean transportation / electric vehicle products, and interconnections for renewables or other distributed energy resources (DERs). Duties include managing pending work queues, work order processing and distribution, application entry and review, communications, and specialized tasks. Provide training and coordination with other Product Operations employees. Utilize understanding of complex technical issues (e.g., electrical code, engineering standards) to solve problems. Identify process improvement opportunities and recommend solutions. Establish and document workflow through lean processes. Cross-trained across states on tasks to address seasonal and other workload fluctuations. Competent in numerous different product offerings and able to perform more complex tasks.

Essential Responsibilities

• Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments. Utilize critical thinking, analysis, and technical understanding to assure that all information is complete and accurate.
• Perform peer reviews for quality control purposes. Provide back up support for numerous products during periods of high activity to ensure timely processing of work. Identify issues and recommend corrective actions.
• Respond to customer inquiries and settle customer disputes regarding program participation, work status, bill adjustments and/or property damage related to Xcel Energy’s programs. Coordinate resolution with the customer and other stakeholders such as third-party contractors.
• Provide support for other operational activities such as vendor management, invoice management, inventory management, maintenance support, and technology development. Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
• Identify and recommend process and system changes to improve operations and customer service for the products the team supports. Provide supporting training and communication as needed.
• Support other internal teams as necessary for escalated issues (e.g., bill corrections, control days for demand response, expedited engineering and metering requests). This includes communicating with internal departments on escalated issues and requests.
• Perform other duties as assigned, including special projects

Minimum Requirements

• Associates degree or equivalent experience is required.
• Bachelors degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills is strongly preferred.
• Must be customer focused, self-motivated, results and team oriented, and flexible.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users.

The anticipated starting base pay for this position is: $22.40 to $31.40 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/21/26

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