Hybrid Product Manager: Policy Administration & CX Tech

EquiTrust Life Insurance Co.; West Des Moines (IA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid time off

Paid Parental Leave

Hybrid/Remote Work Options

Early Friday Closure

Job summary

EquiTrust Life Insurance Company is seeking a Product Manager - Policy Administration to lead the strategy and development of technology solutions that power our customer service experience. You will partner with Administration, IT, Sales & Marketing, Customer Experience, Training, and external vendors to deliver customer-focused solutions improving efficiency and journey outcomes.

The ideal candidate brings strong product management expertise, analytical thinking, and the ability to influence

Qualifications

• Five or more years of product management, business analysis, customer experience, or service operations.
• Three or more years of people leadership or supervisory experience.
• Experience with customer service technologies, digital platforms, or contact center solutions is preferred.

Responsibilities

• Develop and execute the product roadmap for customer service technologies, aligning with business priorities.
• Define product vision, goals, and KPIs; track and report on success metrics.
• Collaborate with stakeholders and technical teams to translate needs into requirements and plans.
• Lead evaluation, selection, and enhancement of customer service tech, including CRM and contact center platforms.
• Analyze feedback and performance data to identify improvement opportunities.
• Drive enhancements for customer and employee experience, workflow efficiency, and self-service capabilities.
• Support testing, pilots, releases, and change management activities.

Skills

Product management

Strategic planning

Cross-functional leadership

Data analysis

Communication

Change management

Education

Bachelor's degree in Business / Related field

Job description

EquiTrust Life Insurance Company is seeking a Product Manager - Policy Administration to lead the strategy and development of technology solutions that power our customer service experience. You will partner with Administration, IT, Sales & Marketing, Customer Experience, Training, and external vendors to deliver customer-focused solutions improving efficiency and journey outcomes.

The ideal candidate brings strong product management expertise, analytical thinking, and the ability to influence