Product Manager, Policy Admin & CX Tech

EquiTrust Life Insurance Company; Des Moines (IA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with Company Match

Paid time off

Paid Parental Leave

Hybrid/Remote Work Options

Early Friday Closure

Job summary

EquiTrust Life Insurance Company is seeking a Product Manager – Policy Administration to lead the strategy, development, and continuous improvement of technology that supports our customer service experience. You’ll partner across Administration, IT, Sales & Marketing, and Training to deliver customer-focused solutions and drive efficiency.

The ideal candidate has strong product management expertise, analytical thinking, and the ability to influence cross-functional teams to deliver strategic

Qualifications

• Five or more years of experience in product management, business analysis, customer experience, or service operations.
• Three or more years of people leadership or supervisory experience.
• Experience working with customer service technologies, digital platforms, or contact center solutions is preferred.
• Insurance or financial services experience is a plus but not required.

Responsibilities

• Develop and execute the product roadmap for customer service technologies.
• Define product vision, goals, success metrics, and KPIs.
• Partner with stakeholders to translate business needs into product requirements.
• Lead the evaluation, implementation, and enhancement of customer service technologies (CRM, contact center, self-service).
• Analyze feedback and data to identify opportunities for improvement.
• Drive enhancements for customer and employee experience, workflow efficiency, and automation.
• Support testing, pilots, releases, and change management including training.
• Build strong cross-functional relationships to ensure successful delivery.
• Lead, coach, and develop a high-performing team.
• Stay informed on emerging technologies and trends.

Skills

Product management

Leadership

Analytics

Communication

Education

High school diploma or equivalent

Bachelor's degree in Business, Marketing, Information Systems, or related field

Job description

EquiTrust Life Insurance Company is seeking a Product Manager – Policy Administration to lead the strategy, development, and continuous improvement of technology that supports our customer service experience. You’ll partner across Administration, IT, Sales & Marketing, and Training to deliver customer-focused solutions and drive efficiency.

The ideal candidate has strong product management expertise, analytical thinking, and the ability to influence cross-functional teams to deliver strategic