Hybrid Product & Change Analyst — Core Systems

Farm Credit Council; Middleborough (MA); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

Tuition reimbursement

Retirement contributions

Time Off

Employee Assistance Program

Job summary

Farm Credit East is recruiting for a role focused on developing and innovating core business systems, aligning product plans with stakeholders, and enabling successful adoption across the organization. The role emphasizes collaboration with product owners, system vendors, and internal teams to deliver value to customers and communities.

You will contribute to portfolio planning, user knowledge, and change enablement while supporting a culture of One Team Working Together.

Qualifications

• This position requires a Bachelor’s degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job.
• Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
• Experience in software Testing and/or Quality Assurance preferred.
• Salesforce certifications are a plus.
• Hybrid work options after two weeks of employment with Farm Credit East based on job role and performance.

Responsibilities

• Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders
• Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives
• Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process
• Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation
• Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design
• Develops a deep understanding of customer, employee and FCE needs within the core business systems
• Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization
• Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs
• Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together
• Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
• Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

Education

Bachelor’s degree in business, agriculture or related field

Tools

FISERV DNA

Salesforce

nCINO

CCH Tax

Encompass LOS

Job description

Farm Credit East is recruiting for a role focused on developing and innovating core business systems, aligning product plans with stakeholders, and enabling successful adoption across the organization. The role emphasizes collaboration with product owners, system vendors, and internal teams to deliver value to customers and communities.

You will contribute to portfolio planning, user knowledge, and change enablement while supporting a culture of One Team Working Together.