Business Systems Analyst – Product & Change Enablement (Hybrid)

Farm Credit Council; Enfield (CT); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Continuing education and training

Employee Assistance Program

Health Savings Account

Life insurance at 2x base pay

Disability insurance (long-term)

401k match

Job summary

Farm Credit East is seeking a role focused on product development, innovation, and communication for core business systems across the organization. You will collaborate with product owners to advance the portfolio, define requirements, and optimize platform solutions with vendors and partners.

You will drive change enablement, training, and adoption of technology platforms while balancing stakeholder needs and ensuring successful system implementations.

Qualifications

• This position requires a Bachelor’s degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job.
• Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred.
• Experience in software Testing and/or Quality Assurance preferred.
• Salesforce certifications are a plus.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Responsibilities

• Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders
• Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives
• Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process
• Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation
• Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design
• Develops a deep understanding of customer, employee and FCE needs within the core business systems
• Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization
• Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs
• Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together
• Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
• Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

Skills

Testing & QA

Salesforce Certifications

Education

Bachelor’s degree in business, agriculture or related field

Tools

FISERV DNA

Salesforce

nCINO

CCH Tax

Encompass LOS Platform

Job description

Farm Credit East is seeking a role focused on product development, innovation, and communication for core business systems across the organization. You will collaborate with product owners to advance the portfolio, define requirements, and optimize platform solutions with vendors and partners.

You will drive change enablement, training, and adoption of technology platforms while balancing stakeholder needs and ensuring successful system implementations.