Hybrid Portfolio Lease Retention Lead

BMW of Brooklyn; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay based on experience

Medical, dental, vision, 401K

PTO

Growth opportunities

Employee discounts

Job summary

BMW of Brooklyn is seeking a Portfolio Retention Manager to actively manage the existing customer base, focusing on lease maturity retention and re-engagement. You will generate sales opportunities from current customers while maintaining thorough CRM records and collaborating with sales leadership.

The role requires proactive outreach via phone, text, and email, with a strong emphasis on staying organized and driving retention. Hybrid work arrangement offered.

Qualifications

• Familiarity with VinSolutions CRM and BMW Infobahn preferred but not required.
• Experience maintaining and growing an existing customer portfolio.
• Hybrid position with strong communication skills.
• Proactive outreach and documentation in CRM.

Responsibilities

• Mine the BMW customer portfolio daily for upcoming lease maturities and retention opportunities.
• Prioritize customers 120-180 days from lease maturity with increased contact frequency.
• Conduct proactive outreach by phone, text, and email.
• Educate customers on lease-end options and opportunities to transition to a new BMW.
• Generate qualified showroom and sales appointments for the sales team.
• Re-engage inactive customers and manage orphan-owner portfolios.
• Maintain organized follow-up schedules to prevent missed opportunities.
• Record all customer contact attempts and conversations in the CRM.
• Ensure CRM notes clearly indicate the customer situation, lease maturity, and next actions.

Skills

CRM usage

Outbound outreach

Portfolio retention

Tools

VinSolutions CRM

BMW Infobahn

Job description

BMW of Brooklyn is seeking a Portfolio Retention Manager to actively manage the existing customer base, focusing on lease maturity retention and re-engagement. You will generate sales opportunities from current customers while maintaining thorough CRM records and collaborating with sales leadership.

The role requires proactive outreach via phone, text, and email, with a strong emphasis on staying organized and driving retention. Hybrid work arrangement offered.