Hybrid Customer Care Associate I

The Elevance Health Companies, Inc.; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work policy

Health insurance

Paid time off

Job summary

Elevance Health is hiring a Customer Care Representative I in Indianapolis, IN. The role supports members with questions about benefits, eligibility and claims, using phone and written communications under supervision.

On-site attendance is required for two days of training, with the rest conducted virtually in a hybrid model. You will document inquiries, use computerized systems to track cases, and collaborate with teammates to provide accurate information and timely responses in a fast-paced

Qualifications

• HS diploma or equivalent is required or equivalent experience.
• Experience in a automated customer service environment is preferred.
• Call center experience is preferred.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information and changes in the database.
• Maintains positive customer relations and coordinates with internal functions to handle requests timely.
• Multi-task across calls, texts, and electronic queues while taking notes.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

HS diploma or equivalent

Tools

CRM software

Job description

Elevance Health is hiring a Customer Care Representative I in Indianapolis, IN. The role supports members with questions about benefits, eligibility and claims, using phone and written communications under supervision.

On-site attendance is required for two days of training, with the rest conducted virtually in a hybrid model. You will document inquiries, use computerized systems to track cases, and collaborate with teammates to provide accurate information and timely responses in a fast-paced