Hybrid Personal Lines Client Service Leader

Arthur J. Gallagher & Co. (AJG); Richardson (TX); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Gallagher seeks a Client Service Supervisor in Plano, TX to lead a Personal Lines team and deliver high-quality, client-centric service at scale. You will optimize workflows, leverage data and technology, and empower your team to deliver high-quality service with a people-first approach.

This hybrid role combines leadership (80%) with client-facing work (20%), focusing on productivity, performance metrics, and a seamless client journey across The Gallagher Way.

Qualifications

• Experience in insurance client service and team leadership.
• Strong understanding of Personal Lines delivery, focused on quality, consistency, and trust.
• Skilled people leader with strengths in coaching, performance, and engagement.
• Data-aware, translating metrics into actionable improvements.
• Effective communicator, aligning teams and stakeholders.
• Able to manage competing priorities in complex service environments.
• Strong problem-solver, handling escalations with professionalism.
• Detail-oriented, ensuring quality, compliance, and consistency.
• Adaptable, embracing technology and continuous improvement.

Responsibilities

• Lead a Personal Lines team delivering high-quality, relationship-driven service.
• May personally manage a book of business as needed: 80% people leadership / 20% client facing.
• Ensure consistent, client-centric delivery aligned to SLAs.
• Hold team members accountable for productivity, performance metrics, and service quality.
• Drive process improvements and enhance a modern, tech-enabled client experience.
• Partner across teams to ensure alignment and a seamless client journey.
• Coach and develop talent, fostering growth and strong client outcomes.
• Manage escalations with ownership, empathy, and professionalism.
• Share insights with leadership to inform decisions and priorities.
• Support retention, satisfaction, and overall branch performance.

Skills

Insurance client service

Team leadership

People leadership

Data-driven

Effective communication

Prioritization

Problem solving

Attention to detail

Adaptability

Relationship-building

Job description

Gallagher seeks a Client Service Supervisor in Plano, TX to lead a Personal Lines team and deliver high-quality, client-centric service at scale. You will optimize workflows, leverage data and technology, and empower your team to deliver high-quality service with a people-first approach.

This hybrid role combines leadership (80%) with client-facing work (20%), focusing on productivity, performance metrics, and a seamless client journey across The Gallagher Way.