Personal Lines Client Service Supervisor

Arthur J. Gallagher & Co. (AJG); Richardson (TX); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Gallagher seeks a Client Service Supervisor in Plano, TX to lead a Personal Lines team and deliver high-quality, client-centric service at scale. You will optimize workflows, leverage data and technology, and empower your team to deliver high-quality service with a people-first approach.

This hybrid role combines leadership (80%) with client-facing work (20%), focusing on productivity, performance metrics, and a seamless client journey across The Gallagher Way.

Qualifications

• Experience in insurance client service and team leadership.
• Strong understanding of Personal Lines delivery, focused on quality, consistency, and trust.
• Skilled people leader with strengths in coaching, performance, and engagement.
• Data-aware, translating metrics into actionable improvements.
• Effective communicator, aligning teams and stakeholders.
• Able to manage competing priorities in complex service environments.
• Strong problem-solver, handling escalations with professionalism.
• Detail-oriented, ensuring quality, compliance, and consistency.
• Adaptable, embracing technology and continuous improvement.

Responsibilities

• Lead a Personal Lines team delivering high-quality, relationship-driven service.
• May personally manage a book of business as needed: 80% people leadership / 20% client facing.
• Ensure consistent, client-centric delivery aligned to SLAs.
• Hold team members accountable for productivity, performance metrics, and service quality.
• Drive process improvements and enhance a modern, tech-enabled client experience.
• Partner across teams to ensure alignment and a seamless client journey.
• Coach and develop talent, fostering growth and strong client outcomes.
• Manage escalations with ownership, empathy, and professionalism.
• Share insights with leadership to inform decisions and priorities.
• Support retention, satisfaction, and overall branch performance.

Skills

Insurance client service

Team leadership

People leadership

Data-driven

Effective communication

Prioritization

Problem solving

Attention to detail

Adaptability

Relationship-building

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As a Client Service Supervisor, you’ll drive performance across your team while shaping a client experience that is efficient, consistent, and forward-looking. You’ll optimize workflows, leverage data and technology, and empower your team to deliver high-quality, people-first service at scale. This is a high-impact leadership role where your decisions influence client outcomes, team success, and overall business performance. This is a hybrid position located at our Plano, TX office.

How you'll make an impact

• Lead a Personal Lines team delivering high-quality, relationship-driven service.
• May personally manage a book of business as needed: 80% people leadership / 20% client facing.
• Ensure consistent, client-centric delivery aligned to SLAs.
• Hold team members accountable for productivity, performance metrics, and service quality.
• Drive process improvements and enhance a modern, tech-enabled client experience.
• Partner across teams to ensure alignment and a seamless client journey.
• Coach and develop talent, fostering growth and strong client outcomes.
• Manage escalations with ownership, empathy, and professionalism.
• Share insights with leadership to inform decisions and priorities.
• Support retention, satisfaction, and overall branch performance.

About You

• Experience in insurance client service and team leadership within a relationship-driven environment.
• Strong understanding of Personal Lines delivery, focused on quality, consistency, and trust.
• Skilled people leader with strengths in coaching, performance, and engagement.
• Data-aware, translating metrics into actionable improvements.
• Effective communicator, aligning teams and stakeholders.
• Able to manage competing priorities in complex service environments.
• Strong problem-solver, handling escalations with professionalism.
• Detail-oriented, ensuring quality, compliance, and consistency.
• Adaptable, embracing technology and continuous improvement.
• Relationship-driven leader focused on service excellence, aligned to The Gallagher Way.

#LI-TW1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)